Lucky Brand
Lucky Brand is an American denim company founded in 1990, specializing in vintage-inspired jeans, clothing, and accessories for men and women with a relaxed, Americana style.
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Lucky Brand · Jul 12
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Lucky Brand · Jul 12
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Lucky Brand · Jul 05
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Lucky Brand · Jul 05
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Lucky Brand · Jun 28
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Lucky Brand · Jun 28
Lucky Brand customer service
Use any of the convenient means below to contact Lucky Brand customer service.
| Phone | (866) 975-5825 |
| Web | https://www.luckybrand.com/contact-us |
| Chat | Click to chat |
| [email protected] |
Lucky Brand jobs
Outside of the day to day, we spend our time volunteering at local organizations, participating in our Corporate-wide Lucky Foundation/Lucky Gives Back and taking the time to recognize our 1, 3, 5 and 10 year tenured employees. If you are interested in joining a creative, passionate and results-oriented team-from our stores to our Home Office-we invite you to apply today.
View current Lucky Brand jobs
Headquarters
540 S Santa Fe Ave
Los Angeles, CA 90013
(866) 975-5825
[email protected]
Returns
What is the return window?
Online purchases of unwashed, unworn, or defective merchandise can be returned by mail within 60 days, and you can return your online purchase within 60 days of the purchase date for a full refund to your original form of payment.
Do I need a receipt to return an item?
Refunds require a valid proof of purchase or Lucky Brand receipt, and returns/exchanges are accepted within 60 days with the original Lucky Brand sales or gift receipt.
Are there any items that are non-returnable?
Limited Edition Capsule Collection items are Final Sale and not eligible for return, and some heavily discounted items are FINAL SALE and cannot be returned, exchanged, or credited, with items ending in $0.97 being FINAL SALE.
How will I receive my refund?
Refunds for items paid with a Lucky Brand Gift Card or merchandise credit will be issued as an E-Gift Card, refunds include the item cost plus applicable sales tax minus return shipping fees if applicable, with processing time of 5-10 business days (may take up to 30 days or a full billing cycle).
Can I return online purchases in-store?
You can bring your item to any U.S. Lucky Brand retail store, and items purchased online may be returned in-store except for online exclusives and purchases made via PayPal, Klarna, or third-party payment options, and you can return your online purchases in-store for a refund.
Lucky Brand hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Lucky Brand.
Check my Lucky Brand hours
Editor's Take
Lucky Brand isn't just another denim company-it's basically the embodiment of that effortlessly cool American vibe you see in old road trip movies. Founded back in 1990 by Gene Montesano and Barry Perlman, this brand has been doing the whole "vintage-inspired jeans with character" thing since before it was trendy.
What's fascinating is how they've managed to stay relevant through some serious industry upheaval. They filed for bankruptcy in 2020 and got acquired by Authentic Brands Group, but honestly? You'd never know it from their current presence. Now they're operated by SPARC Group LLC, which also handles brands like Aéropostale, Brooks Brothers, and Forever 21-talk about a fashion powerhouse.
The brand's whole aesthetic is rooted in this romanticized version of Americana. They draw inspiration from surfers, cowboys, artists, musicians, and photographers, plus anyone who embodies their fun-loving vibe, finding ideas everywhere from Big Sur's secluded outlooks to Venice's old-school tattoo parlors. It's that perfectly imperfect California cool that somehow works whether you're 22 or 52.
And here's something you might not know: Lucky jeans manufactured in the United States are hand-made in Los Angeles with hand-done detailing, and in 2013 they re-introduced Made in America jeans using denim from Cone Denim's White Oak Mill in North Carolina, then hand-stitched in LA. That's some serious craftsmanship in an era of fast fashion.
Their Lucky Brand Foundation, launched in 1996, has raised over $8 million through fundraising events featuring performers like Jackson Browne and B.B. King, with their annual Black Tie & Blue Jeans Gala raising approximately $6 million for children's charities. So they're not just about looking good-they're actually doing good too.