Macy's
Macy's is America's largest department store company, offering fashion, home goods, beauty products, and accessories across 450 locations nationwide with over 150 years of retail experience.
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Macy's · Jun 22
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Macy's · Jun 21
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Macy's · Jun 14
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Macy's · Jun 14
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Macy's · Jun 07
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Macy's · Jun 06
Macy's weekly ad
View the most recent Macy's ad to catch up on the latest specials, promotions and limited time offers.
Macy's customer service
Use any of the convenient means below to contact Macy's customer service.
| Phone | (800) 289-6229 |
| Web | https://customerservice-macys.com |
| Chat | Click to chat |
Headquarters
151 W 34th St
New York, NY 10001
(800) 289-6229
Returns
What is the return window?
Macy's gives you 30 days to return most items from the date of purchase or delivery. However, some items like fine jewelry and furniture may have different return periods, and gift registry items can be returned up to 90 days after the event date.
Do I need a receipt to return an item?
No receipt? No Problem. Macy's can use various information to look up your purchase. Macy's offers flexibility for returns without a receipt, subject to their return policy discretion. In such cases, you may be eligible for a refund or exchange based on the item's current selling price, and providing a valid, government-issued photo ID may be required.
Are there any items that are non-returnable?
Yes, certain items cannot be returned including Last Act merchandise, Beauty Box items, bridal salon purchases, and personalized merchandise. Specific items like Apple products have a 14-day return window, while gourmet food and wine are not returnable.
How will I receive my refund?
If you paid for your original purchase in cash, you can get your refund immediately. It might take a few days for you to get your refund if the refund is being credited to your debit or credit card, as it can take a few days for banks and credit card companies to process this credit.
Can I return online purchases in-store?
Yes, items purchased online can be returned to a store or by initiating the return online. You just need to go to a Macy's store with the item and the original receipt, and returning your item in store can make it so that your return is processed more quickly.
Macy's hours
| Sunday | 11:00am - 8:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Macy's.
Check my Macy's hours
Editor's Take
Macy's isn't just another department store-it's basically the granddaddy of American retail, and honestly, they've been figuring out how to stay relevant for over 150 years now. That's no small feat when you consider how many retailers have crashed and burned in recent decades.
What's fascinating about Macy's is how they've managed to thread the needle between being this massive, traditional department store chain and adapting to modern shopping habits. They've got 450 locations across the country, but they're not just sitting there hoping people will wander into malls like it's 1995. They've invested heavily in their digital presence, mobile app, and even started using their own employees as social media influencers through something called the Style Crew program.
The company's scale is pretty staggering when you think about it. They're the largest department store company by retail sales in the United States, with 94,000 employees and an annual revenue of $25.3 billion as of 2023. But here's what's interesting-they're not just coasting on that success. They've been making some pretty bold moves, like closing underperforming stores while doubling down on their flagship locations and expanding their Backstage discount format.
And let's talk about that Herald Square flagship store for a second. It's not just a store; it's practically a tourist destination. They offer free tours, have restaurants inside, and it's become this cultural landmark in Manhattan. That's the kind of thinking that separates Macy's from retailers who just see themselves as places to buy stuff.
The return policy is pretty customer-friendly too-30 days for most items, and they'll even take returns without receipts in many cases. Plus, if you're a Star Rewards member, you get free return shipping, which is a nice touch in an era where everyone's nickel-and-diming customers on shipping costs.
What really strikes me about Macy's is how they've managed to maintain this balance between being accessible to everyday shoppers while also carrying high-end brands. You can walk in and buy a basic t-shirt, then head upstairs and browse Gucci handbags. That's a tricky positioning to pull off, but they seem to make it work.