Maelove
Science-backed skincare brand offering luxury-quality products without luxury markups, specializing in vitamin C serums, retinol treatments, and clean beauty formulations.
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Maelove · Feb 20
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Maelove · Jan 28
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Maelove · Jan 07
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Maelove · Dec 31
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Maelove · Dec 19
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Maelove · Dec 16
Maelove customer service
Use any of the convenient means below to contact Maelove customer service.
Headquarters
600 California St Fl 10
San Francisco, CA 94108
[email protected]
Returns
What is the return window?
Maelove accepts return requests anytime within 100 calendar days of the delivery date of your order. Products must be returned within 21 calendar days after initiating your return request.
How will I receive my refund?
Refunds can only be issued to the original payment method and will be processed within 10 business days of the return package arrival at their returns processor. You will receive an email confirmation once your return has been processed.
Who pays for return shipping?
Return shipping is free within the United States, and a shipping label will be provided as part of your returns process. However, any shipping cost for the initial delivery will not be refunded.
How do I start a return online?
You can reach out using their Contact Us form or send an email to [email protected] with your order number and products you'd like to return to initiate your return.
Are there any items that are non-returnable?
If they cannot scan the product barcode, they cannot process return for that product. Purchase and return activities are monitored for abuse or unauthorized resale on Amazon and other retail channels.
Editor's Take
You know what's refreshing in the skincare world? A brand that doesn't try to sell you seventeen different products for your "morning routine." Maelove was founded by husband-and-wife team Brad Yim and Jackie Kim, with Kim being a former attorney and startup investor who felt overwhelmed by the skincare market's complexity. Their whole thing is basically "luxury skincare without the luxury markup"-and honestly, they deliver on that promise.
The brand specializes in creating highly effective, science-backed skincare products using the best active ingredients at an affordable price. What sets them apart isn't just the price point (though most products are under $30). They work with researchers, cosmetic chemists, cancer and brain researchers, chemical engineers, and medical doctors to evaluate ingredients. That's not your typical "clean beauty" marketing speak-that's actual scientific rigor.
Their flagship product, the Glow Maker Vitamin C serum, has become something of a cult favorite. Allure even wrote an article comparing it to SkinCeuticals' C E Ferulic for a fraction of the price. And here's the thing-it's not just hype. The product has 4.6/5 stars from 296 ratings on Amazon, and nearly all their skincare products are rated 5/5 stars on their website.
But what really gets me is their approach to customer service. Customers rave about detailed updates on backorders, including information about packaging, production, and shipping. They offer a 100-day money-back guarantee with free returns, which is basically unheard of in skincare. Most brands give you 30 days if you're lucky.
The formulations are clean without being preachy about it. Products are free of parabens, phthalates, triclosan, artificial dyes and fragrances, and they don't use ingredients banned in the EU or USA. Everything is cruelty-free, vegan, made in the USA, and manufactured in cGMP-certified, FDA-registered labs.
So yeah, if you're tired of paying $150 for a serum that does the same thing as a $28 one, Maelove might just be your new best friend.