Man Crates

Man Crates specializes in curated gift collections for men, featuring unique products packed in wooden crates that require a crowbar to open. They offer themed gifts ranging from whiskey and grilling accessories to outdoor gear and gourmet jerky.

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Man Crates customer service

Man Crates customer service

Use any of the convenient means below to contact Man Crates customer service.

location

Headquarters

1920 East Deere Ave, Suite 100
Santa Ana, CA 92705
(866) 902-7260
[email protected]

Returns

What is the return window?
All sales are final once the gift leaves the Man Crates warehouse. If your order tracking indicates your gift has been returned, or if you have a concern with the quality of your order, please reach out to us by email at [email protected] or call (866) 902-7260 within 30 days upon delivery of the item.

How will I receive my refund?
When we process a refund for any reason it takes the refund 5-10 business days to post to your account. You can usually see the applied credit on your bank statement within 10 business days of the refund being issued.

What if I received a damaged or incorrect item?
We're happy to review any concerns you have and help with a solution. If you have any troubles with your order at all please reach out to us! Our customer service reps are fully trained, happiness ninjas ready to solve your problems quickly, efficiently and with as little fuss as possible.

Editor's Take

So here's the thing about gift-giving for men - it's kind of a disaster, right? You've got the necktie drawer that's already overflowing, the cologne collection gathering dust, and that awkward "Oh wow, thanks" face that nobody wants to see. Man Crates basically looked at this whole mess and said, "What if we made this actually fun?"

Founded back in 2012 by Jonathan Beekman with just $1,000 (his wife made him promise not to spend more), the company has grown into one of America's fastest-growing businesses. And honestly? The concept is pretty brilliant in its simplicity. They pack gifts into actual wooden crates that you need a crowbar to open. Yeah, a crowbar. It's included, obviously.

But it's not just about the packaging gimmick. Man Crates has figured out something important - men want gifts that match their interests, not generic stuff. So they've built out these themed collections around everything from grilling and whiskey to outdoor survival and retro gaming. The Exotic Meats Crate is a thing. So is a Jerky Advent Calendar. They've even got personalized whiskey-making kits.

The company's growth rate hit 4,900 percent at one point, which is kind of insane when you think about it. What started as three guys working out of a garage is now a 50-person operation with multiple distribution centers. They've tapped into something that was hiding in plain sight - the fact that gift-giving should be as exciting for the giver as it is for the receiver.

Notice how they've made the whole experience shareable? There's a little call-to-action on each crate lid encouraging people to post their unboxing on social media. Search "Man Crates" on YouTube and you'll find tons of customer videos showing people literally breaking into their gifts with crowbars. That's free marketing, sure, but it's also proof that they've created something memorable.

The product range is surprisingly diverse. You can spend anywhere from around $30 to nearly $200, depending on what you're after. They've got everything from bacon jerky collections to DIY project kits to barware sets. Free personalization is available on a bunch of items too - cutting boards, neon signs, whiskey glasses, that sort of thing.

What's interesting is how they've positioned themselves in the e-commerce space. They're not trying to be everything to everyone. They've carved out this specific niche - gifts for men that don't suck - and they've owned it completely. Their whole brand voice is casual, a bit irreverent, and refreshingly honest about what they're doing.

Customer service seems to be a real focus for them. They call their reps "Customer Champions" (which is a bit much, but whatever), and they've got this "High-Five Guarantee" that basically says if you're not happy, they'll make it right. Multiple ways to reach them too - phone, email, chat. They're available seven days a week, which is more than a lot of online retailers can say.

The company's also smart about how they handle the gifting experience itself. No invoices in the box, no pricing information - just the gift. Because nothing kills the moment like the recipient seeing exactly how much you spent. They've thought through these little details that make the whole thing work better.

And look, the pricing isn't always cheap. Some people think the crates are overpriced compared to buying the individual items separately. But that kind of misses the point - you're paying for the curation, the packaging, the experience. It's the difference between handing someone a bottle of whiskey in a paper bag versus presenting them with a wooden crate full of whiskey accessories that they have to crack open with a crowbar.

The viral nature of the product has been key to their success. People actually talk about Man Crates. They post about them. They remember them. In a world where most gifts are forgotten within a week, that's worth something. Beekman himself has said they're viral "in the truest sense of the word" - people tell each other about it organically.

They've also been smart about partnerships and product development. They actively encourage customer feedback and treat buyers almost like co-creators. Got an idea for a new crate? They want to hear it. That kind of engagement has helped them stay relevant and keep expanding their product line in ways that actually resonate with their audience.