Marc Jacobs
Marc Jacobs is a luxury fashion brand founded in 1984, offering women's and men's apparel, handbags, shoes, accessories, and fragrances. Known for its rebellious spirit and pioneering designs, the brand operates nearly 100 stores across the United States and is owned by LVMH.
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Marc Jacobs · Jun 23
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Marc Jacobs · Jun 21
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Marc Jacobs · Jun 18
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Marc Jacobs · Jun 15
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Marc Jacobs · Jun 09
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Marc Jacobs · Jun 07
Marc Jacobs customer service
Use any of the convenient means below to contact Marc Jacobs customer service.
| Phone | (877) 707-6272 |
| Web | https://www.marcjacobs.com/us-en/help |
| [email protected] |
Marc Jacobs jobs
For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all.
View current Marc Jacobs jobs
Headquarters
72 Spring Street Floor 9
New York, NY 10012
(212) 965-5523
[email protected]
Returns
What is the return window?
Marc Jacobs accepts returns for merchandise purchased on marcjacobs.com that has not been worn, washed, or altered, with tags still attached and in the original packaging (box, sunglasses case, garment bag, etc.), within 30 days of shipment.
Are there any items that are non-returnable?
All swimwear and underwear purchases are final sale. Items marked 'Final Sale' cannot be returned. Fragrances may be returned lightly used.
How will I receive my refund?
You can expect a refund in the same form of payment originally used for the purchase within 30 days of our receiving the returned order.
Can I return online purchases in-store?
E-commerce purchases from marcjacobs.com cannot be returned or exchanged at Marc Jacobs retail stores.
How do I start a return online?
To initiate a return, please visit our Returns Portal and follow the instructions using your order number and the email address used at checkout. A prepaid UPS return label will be provided for eligible items.
Marc Jacobs hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Marc Jacobs.
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Editor's Take
Marc Jacobs isn't just another luxury fashion brand-it's basically become the poster child for how heritage labels can stay wildly relevant in 2025. Founded back in 1984, the brand has this interesting duality going on. On one hand, you've got these $2,000 runway pieces and collaborations with artists like Takashi Murakami. On the other, they're posting absolutely unhinged TikTok content with viral creators that makes you forget you're watching a luxury brand's account.
And that's kind of the genius of it all. While most high-end fashion houses are carefully curating every Instagram post to look like it belongs in a museum, Marc Jacobs went the opposite direction on TikTok. They partnered with creators like the "Rizz Party" kids and Nara Smith (who literally baked a tote bag out of dough), racking up millions of views by just letting influencers do their thing while wearing Marc Jacobs pieces. One video hit 17 million views. That's not a typo.
But here's what's really interesting-this isn't some desperate attempt to be cool. The brand's been playing with social media since way back, even using Instagram selfies to cast actual campaign models in 2014. They've always had this rebellious streak, which makes sense when you remember Marc Jacobs himself got fired from Perry Ellis in 1992 for designing a grunge collection that was too ahead of its time.
Today, the brand operates nearly 100 stores across the U.S., with that iconic Tote Bag (launched in 2019) becoming a Gen Z status symbol. They're owned by LVMH, the French luxury conglomerate, but somehow maintain this downtown New York energy. The stores themselves range from flagship boutiques in SoHo to outlet locations in premium malls, making the brand accessible at different price points.
What's fascinating is how they've turned social media feedback into actual product development. When a TikTok user commented asking for a bag in pink with 5,000 likes, the merchandising team went straight to design and had it ready for fall. That's the kind of real-time consumer insight most brands dream about but never actually act on.
The brand's aesthetic-described by Jacobs himself as "a little preppy, a little grungy, a little couture"-has won over everyone from Sofia Coppola to today's TikTok-obsessed fashion fans. And with a recent documentary by Sofia Coppola premiering at Venice Film Festival, it's clear the Marc Jacobs story is far from over.