Marchesa
Marchesa is a global luxury fashion brand specializing in elegant eveningwear, bridal, and daywear. Founded in 2004, the brand is renowned for its distinctively feminine, romantic aesthetic featuring intricate embroidery, delicate beading, and architectural designs.
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Marchesa · Jun 24
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Marchesa · Jun 15
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Marchesa · Jun 13
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Marchesa · Jun 11
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Marchesa · Jun 10
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Marchesa · Jun 05
Marchesa customer service
Use any of the convenient means below to contact Marchesa customer service.
| Phone | (212) 463-8177 |
| Web | https://www.marchesa.com/pages/help-center |
| [email protected] |
Headquarters
601 West 26th Street, Suite 1425
New York, NY 10001
(212) 463-8177
[email protected]
Returns
What is the return window?
We accept returns purchased from marchesa.com within 14 days from the delivery date for a full refund. The return must arrive back to our facility within 14 days from the delivery date.
Are there any items that are non-returnable?
Products marked as "Final Sale", fine jewelry on sale, and custom or personalized fine jewelry is not eligible for return. For fine jewelry (not on sale), returns are accepted within 30 days from the date of purchase for a full refund.
How will I receive my refund?
Please allow 7-10 business days for returns to be processed and refunded back to the original method of payment. For fine jewelry, all fine jewelry will be inspected for any alteration before a refund is approved. Refunds may take up to two weeks from the date of receipt.
Who pays for return shipping?
For U.S. customers returning clothing and fashion jewelry, after submitting a return request, a pre-paid return label will be sent to you via email. However, international customers must provide their own return label and arrange payment for their return shipment.
How do I start a return online?
For U.S. returns of clothing and fashion jewelry, you may initiate a return here. Enter the order number associated with the item you would like to return and the zip code the order was delivered to. For international returns, email [email protected] and let our team know you are returning your purchase. Please include the order number associated with the return in your email.
Editor's Take
So here's the thing about Marchesa-it's one of those brands that basically defined red carpet glamour for a solid decade, and then, well, things got complicated.
Founded in 2004 by Georgina Chapman and Keren Craig, the brand was named after socialite Marchesa Luisa Casati, this eccentric Italian heiress who was basically the original fashion influencer. And honestly? The name fits. These aren't your everyday dresses-we're talking about the kind of gowns that make you stop scrolling. Think intricate embroidery, romantic draping, and that distinctly feminine aesthetic that somehow manages to feel both vintage-inspired and totally modern.
The brand really hit its stride in the mid-2000s and 2010s. Marchesa became known for designing dresses for several celebrities, including Scarlett Johansson, Jennifer Lopez, Cate Blanchett, Anne Hathaway, and Penélope Cruz. You'd see their gowns everywhere during awards season-the Oscars, the Met Gala, you name it. Sienna Miller wore Marchesa on the cover of Vogue magazine's September 2007 issue, which was kind of a big deal.
But here's where it gets messy. The brand's success was complicated by its connection to Harvey Weinstein, who was married to Chapman. After the 2017 scandal, Marchesa faced a pretty significant backlash, with many celebrities avoiding the brand entirely. In May 2018, Scarlett Johansson broke the months-long trend of red-carpet Marchesa avoidance by wearing a custom-made gown from the brand to the Met Gala. In June 2019, Craig announced her intention to leave Marchesa, leaving Chapman to continue the brand.
Today, Marchesa is a global fashion brand that specializes in elegant eveningwear, bridal and daywear. Since Marchesa's debut, it has become renowned for a distinctively feminine, romantic aesthetic. In the last 19 years, Marchesa has expanded into a full lifestyle brand that offers various lines including Marchesa Notte, Marchesa Rosa, Couture and Notte Bridal, Marchesa Active and childrenswear.
The designs themselves? Still gorgeous. Chapman's got this ability to create these architectural, almost sculptural pieces that somehow still feel soft and wearable. The brand's known for its signature floral appliqués, delicate beading, and that sort of ethereal quality that makes their dresses photograph beautifully.