Marmot

Marmot is a globally-recognized outdoor recreation clothing and sporting goods company that designs and manufactures high-performance technical apparel and equipment for outdoor athletes of every ability, from mountaineering gear to everyday outdoor wear.

All Marmot newsletters
Marmot customer service

Marmot customer service

Use any of the convenient means below to contact Marmot customer service.

Marmot jobs

Marmot jobs

We're after winners who thrive on challenge, drive innovation, and love working with a team. Here, you'll help shape the future of iconic brands. With endless growth opportunities, you'll own projects that make a real impact.

View current Marmot jobs
location

Headquarters

5789 State Farm Drive, Suite 100
Rohnert Park, CA 94928
(888) 357-3262
[email protected]

Returns

What is the return window?
Purchases made on Marmot.com may be returned by mail with an original receipt within 30 days of purchase. Purchases returned within this time frame will be refunded in the original form of payment. If we do not receive your items within the 30 days of purchase your refund will not be processed.

Do I need a receipt to return an item?
If you do not have an original receipt or packaging slip, we ask that you please call Marmot Customer Service at 888-357-3262 or email us at [email protected] and we will email you your original receipt and packaging slip.

Are there any items that are non-returnable?
Final sale items, which are notated with prices ending in .97, are not eligible for return or refund. Final sale items, which are notated with prices ending in .97, are not eligible for return.

How will I receive my refund?
Purchases returned within this time frame will be refunded in the original form of payment.

Editor's Take

So here's the thing about Marmot-it's one of those outdoor brands that's been around long enough to have serious street cred, but somehow hasn't gotten all corporate and boring about it. Founded back in 1974 by a couple of UC Santa Cruz students and their buddy in Grand Junction, Colorado, the company literally started as a club for "mountain misfits" who just wanted better gear. And honestly? That vibe still kind of shows.

The origin story is pretty cool. These guys were making their own mountaineering equipment because what was out there just wasn't cutting it. Then in 1976, they became one of the first companies to work with Gore-Tex, creating prototype sleeping bags with this then-revolutionary waterproof fabric. That partnership basically put them on the map. Fast forward to now, and Marmot's part of Newell Brands (yeah, the same folks who make Sharpies and Rubbermaid), but they've managed to keep that technical outdoor focus.

What sets Marmot apart is their commitment to actual performance gear-not just stuff that looks outdoorsy for your coffee run. We're talking jackets tested on 8,000-meter peaks, sleeping bags designed for extended cold-weather expeditions, and their proprietary technologies like WarmCube insulation and MemBrain waterproofing. The PreCip rain jacket alone has become something of a cult classic in the outdoor community, earning a spot in Backpacker Magazine's Gear Hall of Fame.

But it's not all about extreme mountaineering. Marmot's evolved to cover everything from trail to town, as they like to say. You'll find technical apparel for serious alpinists right alongside more casual outdoor wear that works for everyday adventures. They've also been pushing sustainability pretty hard lately, with their EVODry collection using eco-friendly production methods and recycled materials.

The company's based in Rohnert Park, California now, and they've been at this for almost 50 years. That's a lot of time to figure out what works when you're hanging off a cliff face or just trying to stay dry on a rainy hike. And notice how they still call it the "Marmot Mountain Club"? That original inclusive, anyone-can-join mentality from 1971 is still part of their brand identity.

One thing worth mentioning-their warranty and customer service situation has gotten mixed reviews in recent years. Some longtime fans say it's not what it used to be, which seems to be a common story when smaller outdoor companies get absorbed by larger corporations. But the gear itself? Still solid, still technical, still trusted by people who actually need it to perform when conditions get gnarly.