Matouk
For nearly 100 years, Matouk has handcrafted luxury linens from the world's finest materials. They specialize in premium bed, bath, and table linens with customization options.
Matouk customer service
Use any of the convenient means below to contact Matouk customer service.
| Phone | (855) 795-7600 |
| Web | https://www.matouk.com/contact |
| Chat | Click to chat |
Matouk jobs
Matouk is a leading maker of finely crafted luxury linens and home accessories for passionate and discerning consumers around the world. Headquartered in Fall River, MA, Matouk strives to create beautiful, rich quality products with exceptional service and lifestyle fulfillment. It takes great pride in providing exemplary environments, experiences and services to employees, vendors and customers.
View current Matouk jobsHeadquarters
925 Airport Road
Fall River, MA 02720
(508) 742-1500
Matouk hours
| Sunday | 10:00am - 5:00pm |
| Monday | 10:00am - 5:00pm |
| Tuesday | 10:00am - 5:00pm |
| Wednesday | 10:00am - 5:00pm |
| Thursday | 10:00am - 5:00pm |
| Friday | 10:00am - 5:00pm |
| Saturday | 10:00am - 5:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Matouk.
Check my Matouk hoursEditor's Take
So here's the thing about Matouk-they're basically the gold standard when it comes to luxury bed linens, and they've been at it for nearly a century. Founded in 1929, this isn't some flash-in-the-pan luxury brand trying to capitalize on Instagram aesthetics. These folks have been perfecting their craft since your great-grandparents were young.
What sets them apart? Well, they're still family-owned (third generation, actually), and they manufacture everything right here in Fall River, Massachusetts. In an era where most textile companies have moved production overseas, Matouk doubled down on American craftsmanship. Their factory employs about 100 artisans who hand-finish each piece-think of it like the difference between a mass-produced painting and something created by a master craftsperson.
The materials are where things get interesting. They source Egyptian cotton, Italian percale, and other premium fibers that most people have never even heard of. Their thread counts aren't just marketing numbers-they're using 600-thread-count Egyptian cotton percale that actually gets softer with each wash. And speaking of washing, their stuff is built to last decades, not seasons.
But here's what really caught my attention: they offer unlimited customization. We're talking monogramming, bespoke sizing, custom colors-basically anything you can dream up. Their design concierge service will work with you to create pieces that match your exact vision. It's like having a personal tailor, but for your bedroom.
The price point reflects the quality-we're talking $200-800+ for sheet sets, depending on the collection. But when you consider that these linens often outlast multiple mattresses and maintain their luxury feel for years, the cost-per-use actually makes sense. Plus, they offer a factory store at their Massachusetts location where you can snag discontinued patterns and slight irregulars at significant discounts.
Their sustainability efforts are worth noting too. They've implemented eco-friendly practices in their manufacturing process and focus on creating products that last generations rather than following fast-fashion trends. In a world of disposable everything, that's refreshingly old-school.
The company has expanded beyond just bedding-they now offer bath linens, table linens, and home accessories. They've also partnered with design houses like Schumacher to create exclusive collections that blend traditional craftsmanship with contemporary design sensibilities.
What's particularly impressive is their customer service approach. The CEO's email is publicly available, and they genuinely seem to care about customer satisfaction. Their return policy is generous, and they stand behind their products with the confidence that only comes from knowing you make exceptional stuff.