Mercury Marine
Mercury Marine is the world's leading manufacturer of recreational marine propulsion engines. A $2.6 billion division of Brunswick Corporation, Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications with over 10,000 service points globally.
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Mercury Marine · Nov 24
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Mercury Marine · Oct 27
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Mercury Marine · Oct 16
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Mercury Marine · Sep 25
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Mercury Marine customer service
Use any of the convenient means below to contact Mercury Marine customer service.
| Phone | (920) 929-5040 |
| Web | https://www.mercurymarine.com/us/en/about-us/contact-us |
Mercury Marine jobs
Hiring engineers, designers, builders, marketers, and support staff whose talents include a love for the water helps Mercury create the best marine products and ownership experiences on the water. If you are interested in becoming part of a company that delivers market leading products, driving your own career and working with brands committed to active lifestyles, then you've found your fit.
View current Mercury Marine jobs
Headquarters
W6250 Pioneer Road, P.O. Box 1939
Fond du Lac, WI 54936-1939
(920) 929-5040
Returns
What is the return window?
Items purchased outside of mercurymarine.com must be returned to the original purchase location, and are subject to the 3rd party's return policy. For items purchased directly from Mercury Marine's website, specific return windows are not publicly detailed on their general return policy page.
Do I need a receipt to return an item?
The proof of Purchase or Sales Receipt establishes the consumer's eligibility for warranty under the terms of the Limited Warranty Policy. The original sales receipt is required for all warranty replacements.
Who pays for return shipping?
You are responsible for return freight charges, any insurance, and scheduling the pickup of your package unless otherwise agreed upon with Mercury customer service. When receiving your refund, shipping expenses will not be credited unless otherwise agreed upon with Mercury customer service.
What if I received a damaged or incorrect item?
Warranty replacements may be provided for the following scenarios: parts have failed due to a defect in material or workmanship, concealed damages found after shipping, or parts are missing from the original packaging. In such cases replacements may be requested by contacting the Authorized Dealership who sold the part or accessory, or for purchases made through Authorized Internet Sellers by visiting www.mercurymarine.com to initiate a warranty request.
How do I start a return online?
Fill out this form, and our customer service team will email you a Return Authorization Number and additional instructions. If you have additional questions about returns or your MercuryMarine.com order, use the form below to contact our Customer Service team.
Editor's Take
So here's the thing about Mercury Marine-they're not just another boat engine company. They're basically the name in marine propulsion, and have been for 85 years now. Which is kind of wild when you think about it.
What makes them interesting is the scope. A $2.6 billion division of Brunswick Corporation, Mercury designs, manufactures and distributes engines, services and parts for recreational, commercial and government marine applications, empowering boaters with products that are easy to use, extremely reliable and backed by the most dedicated customer support in the world with 10,000 service points globally. That's not a small operation-we're talking about a company with over 5,200 employees spread across nine manufacturing plants worldwide.
But what really sets them apart is their range. They make everything from tiny portable outboards to massive Verado engines that can power serious offshore boats. And they're not just resting on their legacy either. They recently launched the Avator line of electric outboards, which is basically their bet on where boating is headed. It's the kind of move that shows they're thinking decades ahead, not just quarters.
The dealer network is another piece that matters more than you'd think. With over 4,000 dealers in the United States alone, you're never too far from someone who can actually work on your engine. And they've built this whole Mercury University system to train technicians, so the person fixing your outboard actually knows what they're doing. That's not nothing when you're miles offshore.
Notice how they've diversified beyond just engines? They own MotorGuide trolling motors, SmartCraft electronics, and a bunch of marine parts distribution companies. It's like they've quietly built an ecosystem where if you're serious about boating, you're probably using Mercury something.
The Fond du Lac, Wisconsin headquarters has been their home base forever, though they've expanded globally with facilities in Belgium, Australia, Mexico, China, and Brazil. They're manufacturing where it makes sense, but the engineering and innovation still happens in Wisconsin.
One thing that stands out-they take safety seriously. Their St. Cloud, Florida plant recently hit 4 million hours without a lost-time injury, which is genuinely impressive for a manufacturing operation. And they're pushing hard on sustainability goals for 2025 and 2030, which suggests they're thinking about their environmental footprint beyond just the electric outboards.
The product lineup is honestly overwhelming if you're new to it. Verado, FourStroke, Pro XS, SeaPro, MerCruiser sterndrives-each line is designed for specific uses, from tournament bass fishing to commercial applications. And they've got this whole Mercury Racing division for people who want to go really, really fast.
What's interesting is how they've managed to stay relevant. In an industry that could easily stagnate, they keep pushing new technology-supercharged engines, digital controls, joystick piloting systems that make docking easier. They're not just making engines; they're making the whole boating experience better.