Merrick Pet Care

Merrick Pet Care provides wholesome dog and cat food recipes featuring USA-sourced ingredients including real meats and fresh produce, all made in Hereford, TX. Founded in 1988 by Garth Merrick, the company specializes in natural and organic pet food with a commitment to quality nutrition.

All Merrick Pet Care newsletters
Merrick Pet Care customer service

Merrick Pet Care customer service

Use any of the convenient means below to contact Merrick Pet Care customer service.

location

Headquarters

101 SE 11th Ave, Suite 200
Amarillo, TX 79101
(800) 664-7387
[email protected]

Returns

What is the return window?
If you (or your pet) are not 100% absolutely, totally, completely satisfied with Merrick, return it for your money back. The company offers a satisfaction guarantee with no specific time window mentioned on their website.

Do I need a receipt to return an item?
The website does not specify receipt requirements for returns. For specific details about returns, customers should contact Merrick Pet Care directly at 1-800-664-7387 from Monday to Friday, 8am-5pm (CST), or via email at [email protected].

How will I receive my refund?
If a pet or its owner is not 100% satisfied with Merrick, the product can be returned for a refund. The specific refund method is not detailed on the website, but customers should contact customer service for processing.

Who pays for return shipping?
The website does not specify who pays for return shipping. Customers should contact Merrick Pet Care at (800) 664-7387 or [email protected] for details on the return process and shipping costs.

What if I received a damaged or incorrect item?
If you have product concerns, contact Merrick at 1-800-664-7387 from 8 a.m. to 5 p.m. Central Time Monday through Friday or [email protected] so they can provide a refund.

Editor's Take

Here's the thing about Merrick Pet Care-it's basically what happens when someone loves their dog so much they turn their kitchen into a pet food empire. And honestly? That's kind of the whole story.

Back in 1988, Garth Merrick started home-cooking food for his beloved dog, Gracie, in his family kitchen in Hereford, Texas, to make sure she was eating the most wholesome and nutritious food possible. Hereford, by the way, calls itself the Beef Capital of the World, which feels pretty on-brand for a premium pet food company. What started as one guy making treats for his pup has grown into a major player in the natural pet food space, now owned by Nestlé Purina since 2015-though they still operate independently out of Texas.

The company's whole vibe is this "craft brewery" approach to pet food. They like to think of themselves as the craft brewery of the industry-bringing an entrepreneurial spirit and level of creativity that is rather unique to the pet food space. Which, yeah, sounds a bit marketing-y, but when you look at what they're doing, it tracks. They hand-stuff ingredients in some recipes. They source USDA Organic Certified ingredients for their Castor & Pollux line. All their products are made in Hereford, TX, featuring USA-sourced ingredients including real meats and fresh produce.

Notice how pet food has become this whole thing? Like, people are spending serious money on what goes in their pet's bowl. Merrick's riding that wave hard, with product lines like Backcountry (high protein with freeze-dried raw pieces), Limited Ingredient Diet for sensitive stomachs, and Lil' Plates for small breeds. They've also got Fresh Kisses dental treats with this double-brush design that actually seems clever.

But here's where it gets interesting-when Purina bought them out, the internet basically lost its mind. Social media exploded with pet parents worried the quality would tank. Merrick kept insisting nothing would change, but you know how that goes. The skepticism was real. Still, they've managed to keep growing at 20-30% annually, which suggests they're doing something right.

The company employs over 500 people in Hereford, a town of about 10,000, so they're basically a cornerstone of that community. They've expanded their facilities multiple times, adding both dry and wet food production capabilities. And they're serious about the "no ingredients from China" thing, which matters to a lot of pet owners these days.

What's kind of cool is their satisfaction guarantee-if you or your pet aren't happy, they'll refund your money. No questions asked. That's the kind of confidence that either means they really believe in their product or they've got a killer marketing team. Probably both.

So yeah, Merrick's this Texas-born pet food company that went from kitchen experiment to major brand while trying to maintain that homegrown feel. Whether they've actually kept that authenticity after the Purina acquisition is up for debate, but they're still making food in the same Texas facilities and sticking to their "real whole food" philosophy. For pet parents who want premium ingredients and are willing to pay for them, Merrick's definitely in the conversation.