MeUndies

MeUndies is a Los Angeles-based underwear and loungewear company known for its ultra-soft, sustainable MicroModal fabric and subscription-based membership model. Founded in 2011, the brand offers men's and women's underwear, bralettes, socks, and loungewear with fun, limited-edition prints.

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MeUndies customer service

MeUndies customer service

Use any of the convenient means below to contact MeUndies customer service.

Phone (888) 552-6775
Web https://help.meundies.com
Chat Click to chat
Email [email protected]
MeUndies jobs

MeUndies jobs

It takes a dedicated team to shift how brands treat their customers. We've created an environment where everyone feels comfortable showing their true selves. Together, we are redefining expectations, forging thoughtful connections, and putting our egos aside to empower each other to do our best work.

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location

Headquarters

3650 Holdrege Ave
Los Angeles, CA 90016
(888) 552-6775
[email protected]

Returns

What is the return window?
MeUndies offers a refund policy that allows customers to return items within 45 days for a full refund if they are not satisfied for any reason. This gives you plenty of time to try out your purchase and decide if it's right for you.

Are there any items that are non-returnable?
It's important to note the exceptions for final sale and personalized items, which cannot be returned. Final sale and customized products are non-returnable. All other items can be returned as long as they meet the condition requirements.

How will I receive my refund?
Once MeUndies receives your returned item and processes the return, refunds are typically issued within 5-7 business days. The exact timing may vary depending on your payment provider. Refunds are issued to your original payment method.

Who pays for return shipping?
Enjoy free U.S. shipping and returns on every order. For domestic U.S. orders, return shipping costs are pre-paid, so you don't have to worry about paying to send items back.

How do I start a return online?
The return process is streamlined through their self-service Return Portal, making it easy for customers to initiate returns or exchanges. Simply log into your account and access the returns portal to begin the process.

Editor's Take

So here's the thing about MeUndies-they basically took something nobody really thought about (underwear shopping) and made it, well, kind of fun. Started back in 2011, they were the first brand to launch an online underwear subscription, which sounds simple now but was pretty revolutionary at the time. MeUndies disrupted the $110B underwear industry when it launched the first online underwear subscription model in 2011.

The whole brand was born from founder Jonathan Shokrian's frustration with how terrible the underwear shopping experience was. And honestly? He had a point. Traditional underwear brands were either overly sexualized or just boring, and the whole process felt unnecessarily complicated. MeUndies stripped it down (pun intended) to focus on three things: comfort, quality, and making you actually want to talk about your underwear.

Their secret weapon is this fabric called MicroModal, which comes from Austrian beech trees. I know that sounds like marketing speak, but people genuinely rave about how soft it is-like, "forgot I was wearing underwear" soft. The material is supposedly three times softer than cotton and has this silky-smooth texture that doesn't ride up or dig into your skin. Plus, it's sustainable and eco-friendly, which is a nice bonus.

But what really sets MeUndies apart is their personality. They've built this whole community around being comfortable in your own skin (literally), with fun prints that drop weekly-everything from pizza slices to Disney collabs to retro patterns that look like they're straight out of Saved by the Bell. To date it has sold over 23M pairs of underwear in all 50 states and in 37 countries around the world. That's a lot of happy butts.

The membership program is where things get interesting. You can buy singles, but members get 30% off everything, free shipping, and early access to new prints. It's flexible too-skip months, swap styles, or send it now if you can't wait. And they've got matching pairs for couples, which is either adorable or cringey depending on your vibe.

They're not just about underwear anymore either. The brand has expanded into loungewear, bralettes, socks, and basically anything you'd want to wear when comfort is the priority. Their Instagram game is strong too, with over 447K followers who genuinely seem obsessed with the brand.

One thing worth noting: MeUndies offers a 45-day satisfaction guarantee, allowing customers to return items for a full refund if they're not satisfied for any reason. To be eligible, products must be returned unworn, unwashed, in their original condition, and with all tags and liners attached. First-time customers get an even better deal-you can keep your first pair and still get refunded if you're not happy. That's some serious confidence in their product.

The pricing sits in that premium-but-not-ridiculous range. Individual pairs run $18-$26, but with the membership discount, you're looking at $14-$18 per pair. Not cheap, but when you consider they last 1-3 years and feel like clouds on your body, the math works out.