Michael Kors
Michael Kors is a world-renowned designer of luxury accessories and ready-to-wear, offering handbags, watches, shoes, clothing, and jewelry for men and women since 1981.
Michael Kors customer service
Use any of the convenient means below to contact Michael Kors customer service.
| Phone | (866) 709-5677 |
| Web | https://www.michaelkors.com/contact-us.html |
| [email protected] |
Headquarters
11 West 42nd Street
New York, NY 10036
(212) 201-8100
[email protected]
Returns
What is the return window?
All return/exchanges of online orders must occur within 30 days from the day the order was shipped. For in-store purchases, Michael Kors will accept the item(s) for full refund or exchange within 30 days of original purchase.
Are there any items that are non-returnable?
We do not accept returns of underwear, custom-made, face masks or Clearance items. Swimwear may be returned only in new, unused, unwashed and in good condition, inclusive of all original hangtags, hygiene strips, packaging, and components at the time of return or exchange.
How will I receive my refund?
Credit for your returned item(s) will be refunded back to your account in the same form of payment used to purchase the item(s). The credit should appear on your next statement. You should receive an email confirming the completion of return processing.
Can I return online purchases in-store?
You can return/exchange items purchased online in any Michael Kors full price retail location. You will need to present your printed returns slip and original method of payment at the time of the return. Exchanges in store are subject to inventory availability in the store you visit.
Who pays for return shipping?
Returns are free of charge for eligible items purchased on MichaelKors.com.
Michael Kors hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Michael Kors.
Check my Michael Kors hoursEditor's Take
You know what's kind of fascinating about Michael Kors? It's one of those brands that somehow manages to be everywhere and aspirational at the same time. Founded back in 1981, the company's basically built an empire on what they call "modern glamour" - that sweet spot between accessible luxury and actual luxury luxury.
Here's the thing. Michael Kors isn't just handbags anymore (though let's be real, those logo bags are still everywhere). They've got this whole ecosystem going - watches, jewelry, ready-to-wear for both men and women, shoes, fragrances, even tech accessories. And they're doing it across multiple lines: the high-end Michael Kors Collection, the more accessible MICHAEL Michael Kors line, and Michael Kors Mens. It's basically fashion's version of good, better, best.
The numbers tell a pretty interesting story too. With over 1,000 stores worldwide and a presence in more than 100 countries, they're operating on a massive scale. The company's part of Capri Holdings now (which also owns Versace and Jimmy Choo), pulling in around $1.7 billion in annual revenue as of 2025. That's not small potatoes.
But what really sets them apart? Their retail strategy is actually pretty smart. They've got full-price lifestyle stores in premium locations - think Fifth Avenue in New York, Regent Street in London, the fancy shopping districts in Tokyo and Dubai. Then there are outlet stores where you can snag deals on past-season stuff. And their e-commerce game is strong, with digital flagships across North America, Europe, and Asia.
The brand's got this interesting cultural footprint too. Michael Kors himself was a judge on Project Runway for years, which gave the brand massive visibility beyond traditional fashion circles. And their social media presence is huge - we're talking 19 million followers on Instagram, 1.5 million on TikTok. They know how to stay relevant.
Shopping there is pretty straightforward. Most stores follow typical mall hours (10:00 AM to 9:00 PM on weekdays, slightly shorter on weekends), and they've got this loyalty program called KORSVIP where you earn points on purchases. The customer service is accessible - phone, email, chat, the whole deal - though reviews are honestly mixed on how helpful they actually are.
One thing worth noting: their return policy is pretty standard for fashion retail. You've got 30 days, items need to be unworn with tags attached, and clearance stuff is final sale. Nothing groundbreaking, but nothing terrible either.
So yeah, Michael Kors sits in this interesting space. Not quite fast fashion, not quite haute couture. Just... consistently polished, reliably chic, and somehow always relevant. Whether that's your thing or not probably depends on how you feel about accessible luxury as a concept. But you can't argue with the execution.