Michaels
Michaels is North America's largest arts and crafts specialty retailer, operating over 1,300 stores across 49 states and Canada. The company offers a comprehensive selection of art supplies, home décor, framing services, seasonal items, and DIY craft materials for makers and creative enthusiasts.
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Michaels · Jun 22
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Michaels · Jun 21
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Michaels · Jun 14
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Michaels · Jun 14
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Michaels · Jun 07
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Michaels · Jun 07
Michaels weekly ad
View the most recent Michaels ad to catch up on the latest specials, promotions and limited time offers.
Michaels customer service
Use any of the convenient means below to contact Michaels customer service.
| Phone | (800) 642-4235 |
| Web | https://www.michaels.com/customer-care |
| [email protected] |
Michaels jobs
Creativity is at the heart of everything we do, and it all starts with our Team Members. Be part of a community where you can grow and your passion for creativity can truly flourish.
View current Michaels jobs
Headquarters
3939 West John Carpenter Freeway
Irving, TX 75063
(800) 642-4235
Returns
What is the return window?
If your Michaels purchase does not meet your satisfaction, it may be returned or exchanged at any Michaels location for the full purchase amount within 60 days.
Do I need a receipt to return an item?
All Michaels Stores will require proof of purchase for returns or exchanges. Michaels will make every attempt to assist in locating a receipt by offering receipt look-up for purchases made with a credit or debit card. For returns in which the receipt cannot be located, a valid photo ID must be presented by customer and will be recorded at the time of the return.
Can I return online purchases in-store?
Online purchases can be returned to any Michaels location or by following the online return instructions on the packing slip. You may return your order to any Michaels store or request a return through your online account.
How will I receive my refund?
Refunds will be offered in the original method of payment, except: Purchases made with a debit card will be refunded as cash.
Are there any items that are non-returnable?
Online or in-store sales of cut fabric are final sale and are not returnable or exchangeable, except where required by law. Clearance sales are considered final, sold AS IS and are not returnable for a refund or exchange.
Michaels hours
| Sunday | 10:00am - 7:00pm |
| Monday | 9:00am - 9:00pm |
| Tuesday | 9:00am - 9:00pm |
| Wednesday | 9:00am - 9:00pm |
| Thursday | 9:00am - 9:00pm |
| Friday | 9:00am - 9:00pm |
| Saturday | 9:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Michaels.
Check my Michaels hours
Editor's Take
So here's the thing about Michaels - it's basically become the craft world's answer to Target, except instead of wandering out with random home decor you didn't need, you're leaving with glitter glue and yarn for a project you'll probably start next month. Maybe.
With over 1,300 stores spread across 49 states and Canada, Michaels has quietly become the place where creativity meets convenience. They're North America's largest provider of arts, crafts, framing, floral and wall décor, which sounds impressive until you realize that just means they've figured out how to make money off everyone's Pinterest dreams and New Year's resolutions to "be more creative."
What's kind of fascinating is how they've evolved. Founded back in 1973 when businessman Michael J. Dupey converted a failing Ben Franklin five and dime store into an arts and crafts store in Dallas, the company has grown into something much bigger than just selling paint and canvas. They've got their own custom framing operation, a whole marketplace for handmade goods called MakerPlace, and they even jumped on the fabric and party supply bandwagon when competitors like Jo-Ann and Party City hit rough patches.
Walk into any Michaels and you'll find everything from scrapbooking supplies to Cricut machines, from seasonal decorations to baking supplies. They've developed a dozen private brands - names like Recollections, Artist's Loft, and Loops & Threads - which basically means they're making their own versions of everything at better margins. Smart business move, honestly.
But what really sets Michaels apart is how they've adapted to the modern shopper. You can order online and pick up in-store, get same-day delivery, or just browse their weekly ad for deals that rotate constantly. They operate both physical stores and robust online presences at Michaels.com and Michaels.ca. And they're not shy about promotions - walk in on any given day and you'll find buy-one-get-one deals, percentage-off sales, and those famous 40% off coupons that somehow make you feel like you're getting away with something.
The company's also gotten into the experience economy, offering classes, workshops, and even birthday parties for kids. It's not just about selling supplies anymore; it's about selling the whole creative lifestyle. Which, let's be real, is exactly what keeps people coming back even when their craft closet is already overflowing.