Mikasa
Mikasa is a leading designer and marketer of dinnerware, crystal stemware, barware, flatware, and decorative home accessories. Founded in 1948, the brand is recognized worldwide for quality tabletop fashion and has been owned by Lifetime Brands since 2008.
Mikasa customer service
Use any of the convenient means below to contact Mikasa customer service.
| Phone | (866) 645-2721 |
| Web | https://www.mikasa.com/pages/customer-service |
| [email protected] |
Headquarters
1000 Stewart Avenue
Garden City, NY 11530
(516) 683-6000
[email protected]
Returns
What is the return window?
If you are not completely satisfied with your purchase for any reason, simply return the unused item or items within ninety (90) days of purchase for a refund. Clearance merchandise may be returned within thirty (30) days.
Do I need a receipt to return an item?
Refunds are available when the original invoice accompanies the return of items with their original packaging and in a new, unused condition. While the original invoice is preferred, items can still be returned with proof of purchase such as order confirmation.
Who pays for return shipping?
Customer is responsible for return shipping charges, we will only refund shipping and return postage charges if the return is a result of our error.
What if I received a damaged or incorrect item?
If an item(s) is received damaged or defective, please visit the following link to submit your request for replacements: replacements.lifetimebrands.com/mikasa. For damaged items, you should contact customer service and they can provide a postage-paid return label.
How do I start a return online?
Should you wish to return an item, please follow the instructions on the packing slip enclosed with your order and return via UPS Ground or insured parcel post. You can also contact customer service at (866) 645-2721 for assistance with the return process.
Editor's Take
So here's the thing about Mikasa-it's one of those brands that's been around forever (since 1948, actually) but somehow never feels dated. And that's kind of the whole point.
Mikasa is recognized worldwide as the leader in tabletop fashion in dinnerware, crystal stemware, barware, flatware and decorative accessories, with quality and great design synonymous with the brand name for over a half-century. But what makes them interesting isn't just the longevity-it's how they've managed to stay relevant through basically every design trend that's come and gone.
George Aratani founded the company as "American Commercial Inc." in California in 1948, and initially as a dinnerware importer, Mikasa grew into a dinnerware wholesaler over the next twenty years, supplying dinnerware to Bloomingdales, Macy's, May Department Stores Company and other fine retailers. That's the classic American success story right there-immigrant entrepreneur builds something from scratch that ends up in every major department store.
What's smart about their approach is they're not trying to be everything to everyone. They know their lane: tabletop stuff that looks good without requiring you to take out a second mortgage. During the 1970s, Mikasa diversified its product lines, augmenting its already successful dinnerware lines with the introduction of crystal stemware, stainless flatware, crystal gifts and picture frames, ceramic vases, table linens and decorative accessories. Notice how they expanded but stayed in their wheelhouse-everything still relates back to making your table look nice.
The company's now owned by Lifetime Brands (that happened in 2008), which actually makes sense when you think about it. Lifetime Brands' corporate headquarters are located in Garden City, New York, and its distribution centers are located in Robbinsville, New Jersey and Rialto, California. They've got the infrastructure to get products everywhere, which matters when you're selling dinnerware sets that people want delivered intact.
And here's something you might not expect: they've got a whole separate hospitality division. So those nice plates at your favorite restaurant? Could be Mikasa. They're playing in both the consumer and commercial spaces, which is pretty clever-it's basically free advertising when diners see the brand in restaurants.
The product range is massive. We're talking hundreds of patterns, from super traditional to modern minimalist. Bone china, stoneware, porcelain-they do it all. And unlike some brands that just slap their name on whatever, Mikasa actually seems to care about quality control. Their stuff is designed to last, which is why you'll find people online talking about dinnerware sets they've had for decades.
What's interesting is how they've adapted to online shopping. Their website is actually pretty good-easy to navigate, decent photography, and they've got this whole registry thing going on for weddings and such. Smart move, because that's basically guaranteed repeat customers when people inevitably break a plate and need replacements.
The price point sits in this sweet spot where it's nice enough to feel special but not so expensive that you're afraid to actually use it. That's harder to pull off than it sounds. Too cheap and it looks cheap. Too expensive and it sits in the cabinet gathering dust. Mikasa seems to have figured out that middle ground.