Mill Rock East
Mill Rock East, is an online jewelry retailer specializing in personalized sterling silver jewelry including birthstone pieces, engraved necklaces, and custom gifts. Founded in 2004, the company offers free personalization and ships most custom pieces within 24 hours.
-
Mill Rock East · Jun 22
-
Mill Rock East · Jun 21
-
Mill Rock East · Jun 15
-
Mill Rock East · Jun 14
-
Mill Rock East · Jun 08
-
Mill Rock East · Jun 07
Mill Rock East customer service
Use any of the convenient means below to contact Mill Rock East customer service.
| Phone | (800) 679-3837 |
| Web | https://millrockeast.com/pages/contact-us |
| [email protected] |
Headquarters
143 Mill Rock Rd E
Old Saybrook, CT 06475-4217
(800) 679-3837
Returns
What is the return window?
You may return or exchange any item except "Final Clearance" items or custom engraved items for any reason, within 60 days of your purchase. The jewelry must be returned in its original condition for a refund or exchange.
Are there any items that are non-returnable?
Engraved, personalized, photo, monogram, name and initial, chocolate, and clearance items are not returnable or exchangeable.
Who pays for return shipping?
Yes, customers are responsible for the cost of shipping items back to Eves Addiction. If your item is received defective or broken then please call customer service about a return or exchange.
What if I received a damaged or incorrect item?
Once engraved, merchandise is ineligible for returns or exchanges. Our engravers do their best to ensure all finished products are high-quality, but if for some reason your jewelry has been damaged or you are unsatisfied with it, please contact us to determine return eligibility - 800.679.EVES (3837).
Editor's Take
So here's the thing about Eve's Addiction-or Mill Rock East, as they're calling themselves now. It's one of those online jewelry brands that's been around since 2004, carving out this specific niche in personalized sterling silver pieces. And when I say personalized, I mean really personalized. Birthstones, engravings, monograms, those "pea in a pod" bracelets that seem to be everywhere-basically, if you want your mom's initials or your kids' birthstones on something, they've got you covered.
Founded by Ray Galeotti in 2004, the company started with this celebrity-inspired jewelry angle but evolved into something more focused on customization. They're pulling in around $34 million in annual revenue, which isn't bad for what's essentially a Connecticut-based operation shipping personalized jewelry nationwide.
But let's talk about what makes them interesting. Every order ships free, personalization is always free, and most pieces leave their studio within a day. That's actually pretty impressive when you consider they're engraving or customizing each piece. The whole business model is built on speed and accessibility-you're not waiting weeks for your custom necklace like you might with a traditional jeweler.
What's interesting is how they've positioned themselves in this sweet spot between fast fashion jewelry and fine jewelry. You're not paying Tiffany prices, but you're also not buying something that's supposed to last generations. It's affordable sentiment-jewelry that's meaningful because of what's engraved on it, not necessarily because of the materials or craftsmanship. For a Mother's Day gift or a graduation present, that might be exactly what you're looking for. Just maybe read the fine print on that return policy first.