Modloft
Modloft specializes in luxury modern furniture and contemporary home decor, offering high-quality, sophisticatedly designed pieces through their unique online-to-offline retail model.
Modloft customer service
Use any of the convenient means below to contact Modloft customer service.
| Phone | (800) 601-7422 |
| Web | https://modloft.com/pages/contact |
| [email protected] |
Headquarters
1810 NE 144th Street
North Miami, FL 33181
(305) 779-9130
[email protected]
Returns
What is the return window?
If you aren't happy with your purchase, notify us within 30 days of receipt, and we will take it back for a refund, store credit, or exchange.
Are there any items that are non-returnable?
We do not offer returns on any sale items (sale 40% off or more). Those items are sold as Final Sale. Custom orders and special orders cannot be returned. Clearance (items discounted 40% or more) and open box items are sold as "Final Sale" and are not returnable.
How will I receive my refund?
Your refund will be processed 1-2 business days after your order returns to our warehouse. Please allow up to 5-7 business days for it to show up in your account. Upon receiving your return, we will issue a credit to your credit card or Affirm® account within 7 days. Depending on your creditor's policies, it may take up to 5 business days after this for the credit to appear. Please note, we are only able to process refunds to the original payment type.
Who pays for return shipping?
Please note that original delivery fees are non-refundable and additional shipping and/or restocking fees may apply. Returns are subject to a 20% restocking fee.
How do I start a return online?
Contact our Support Team online or by phone (800) 601-7422 within 30 days of product delivery.
Modloft hours
| Sunday | Closed |
| Monday | 10:00am - 6:00pm |
| Tuesday | 10:00am - 6:00pm |
| Wednesday | 10:00am - 6:00pm |
| Thursday | 10:00am - 6:00pm |
| Friday | 10:00am - 6:00pm |
| Saturday | 10:00am - 6:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Modloft.
Check my Modloft hoursEditor's Take
So here's the thing about Modloft-they're basically trying to solve one of furniture shopping's most annoying problems. You know that whole "click and pray" situation where you order a $3,000 sofa online and it shows up looking nothing like the photos? Yeah, they get it.
Modloft's whole ethos is about reinventing luxury retail by making high-quality, sophisticatedly designed furniture more accessible. But what makes them different isn't just the sleek modern pieces (though those acrylic tables that refract light like kaleidoscopes are pretty stunning). It's their "O2O" approach-online-to-offline-where you can discover pieces online but actually touch and test them at their Miami showroom before committing.
The company's been around since 2005, and they've taken this interesting approach of controlling everything in-house. Design, manufacturing, distribution, retail-the whole chain. Made in Brazil using only environmentally sustainable materials, Modloft delivers uncompromising quality with undeniable flair. That vertical integration means they can offer luxury-level pieces without the typical luxury markup, though "accessible" is relative when you're talking about furniture that still runs into the thousands.
Their product range hits all the major categories-sofas, dining tables, bedroom sets, outdoor furniture. And they're not just doing basic modern; we're talking about pieces that look like they belong in a design magazine. The Miami label makes plenty of gorgeous, modern end tables, desks, and sofas, but its luxe outdoor sofas are some of the best-looking patio furnishings we've seen. Some of the work belongs in an art gallery, like the dazzling James Accent Chair or space-age Dyckman Accent Chair.
The customer experience seems to be a mixed bag, though. You've got 30 days to try out your new home addition in whatever way suits you best. If you decide within those 30 days that you'd rather not, let us know and we'll come pick it up. That's pretty generous for furniture. But dig into the reviews and you'll find some horror stories about customer service and quality control issues that suggest the execution doesn't always match the vision.
Still, for people who want modern furniture that doesn't look like it came from a big box store, and who appreciate the ability to actually see pieces in person before buying, Modloft offers something genuinely different in the furniture world.