Moncler
Moncler is an Italian luxury fashion brand specializing in high-end down jackets and outerwear that merges technical performance with sophisticated design. Founded in 1952 in the French Alps, the brand has evolved from mountain expedition gear to a global luxury powerhouse with collections for men, women, and children.
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Moncler · Jun 22
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Moncler · Jun 17
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Moncler · Jun 15
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Moncler · Jun 04
Moncler customer service
Use any of the convenient means below to contact Moncler customer service.
| Phone | (888) 320-9162 |
| Web | https://www.moncler.com/en-us/client-service |
Moncler jobs
Moncler is a dynamic, challenging, always-stimulating work environment rich with opportunities for the growth and development of talent on a global level. Moncler Group offers a dynamic, challenging, and constantly stimulating work environment, rich in opportunities for global growth and talent development.
View current Moncler jobs
Headquarters
Via Enrico Stendhal, 47
20144 Milan, Italy
Returns
What is the return window?
The customer must inform Moncler of his/her decision to return the order within twenty (20) calendar days from the date on which he/she received the product purchased on the Website (or from the date on which he/she received each single product in the case of multiple purchases). Once you have filled in the return form, you have up to 14 days to ship the parcel back to the Distribution Center.
Are there any items that are non-returnable?
The products shall be returned new, undamaged, unworn (save for the right to try on the same to ascertain their characteristics) and not washed, and they must still have their identification tag and any label attached. Products must be in their original packaging with all tags and labels intact to be eligible for return.
How will I receive my refund?
You should receive the funds within 14 calendar days of the email confirmation. If you have fulfilled all requirements set forth above, Moncler shall refund the entire price for the purchased products.
Can I return online purchases in-store?
You may return the products directly to any Moncler boutique, among those available in the country where the products have been dispatched, presenting the products to a sales assistant in their original packaging together with the delivery receipt within twenty (20) days of the date the products were received.
How do I start a return online?
Fill out the online return form Return Form available on the Website in the Client Service area. Send your return request by clicking return button after you have received the package and if you are not registered, fill in the Online Return Form within 20 days of the delivery date.
Moncler hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Moncler.
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Editor's Take
So here's the thing about Moncler-it's basically the brand that took a utilitarian mountain jacket and turned it into a luxury status symbol worth more than most people's monthly rent. And honestly? That transformation is kind of fascinating.
Founded in 1952 by René Ramillon and André Vincent in Monestier-de-Clermont, a village near Grenoble, France, the company started out making sleeping bags and quilted jackets for workers facing brutal Alpine conditions. In 1954, Moncler quilted jackets were chosen to equip the Italian expedition to K2, which is basically mountaineering's equivalent of the Super Bowl. That's serious credibility right there.
But the real plot twist came in 2003. Italian entrepreneur Remo Ruffini bought the company and moved it to Milan, re-launching Moncler as a global purveyor of luxury goods. This wasn't just a rebrand-it was a complete reimagining. Ruffini saw something others didn't: that people would pay premium prices for technical outerwear that looked good enough to wear to dinner in SoHo, not just on a ski slope.
The numbers tell the story. In 2023, the company hit EUR 2.98 billion in revenues with over EUR 1 billion in net cash. That's not just successful-that's "we fundamentally changed the luxury market" successful. And they did it by staying weirdly true to their roots while pushing boundaries. Notice how every Moncler piece still has that distinctive puffy aesthetic? That's intentional. They're not trying to hide what they are.
What really sets them apart is this three-pronged approach they've developed. The Moncler collections are divided into three parallel dimensions: Moncler Collections, Moncler Grenoble and Moncler Genius. The main collection is your classic luxury outerwear. Grenoble is the technical, performance-focused line for people who actually ski. And Genius? That's where things get interesting-it's basically a rotating cast of designers putting their spin on the brand, keeping everything fresh and unpredictable.
The brand's motto-"born in the mountains, living in the city"-isn't just marketing speak. It's actually what they deliver: jackets with enough down insulation to handle a blizzard, cut slim enough that you won't look ridiculous wearing one to a gallery opening. That's a harder balance to strike than it sounds.