Moose Knuckles
Premium Canadian outerwear brand specializing in luxury parkas, jackets, and sportswear engineered for extreme cold weather conditions.
-
Moose Knuckles · Jun 21
-
Moose Knuckles · Jun 16
-
Moose Knuckles · Jun 15
-
Moose Knuckles · Jun 09
-
Moose Knuckles · Jun 08
-
Moose Knuckles · Jun 04
Moose Knuckles customer service
Use any of the convenient means below to contact Moose Knuckles customer service.
| Phone | (855) 934-4902 |
| Web | https://www.mooseknucklescanada.com/us-en/e/contact-us |
| Chat | Click to chat |
| [email protected] |
Moose Knuckles jobs
Explore career opportunities at Moose Knuckles. Join our team and be part of our passion for premium outerwear and make a difference in this industry
View current Moose Knuckles jobs
Headquarters
225 Chabanel St West, Suite 300
Montreal, QC H2N 2C9, Canada
(514) 908-0104
[email protected]
Returns
What is the return window?
Return requests must be made within 30 days of purchase. However, purchases made on or after November 18th through December 23rd can be returned until January 6th during their holiday return period.
Do I need a receipt to return an item?
Proof of purchase is mandatory for any warranty claim, exchange, return, refund, or repair. Receipt is required for any return or exchanges in store and online.
Are there any items that are non-returnable?
Only requests for refunds on merchandise purchased in-store or from their online store will be accepted. They do not accept requests for returns on merchandise purchased elsewhere. Discounted items 50% and above are final sale and are not eligible for refunds.
How will I receive my refund?
Your refund will be issued to the original method of payment. Please allow up to 10 business days from the time the refund is issued for your credit card company to process the refund into your account.
Can I return online purchases in-store?
Yes, you can return or exchange items purchased online to their full price stores, if they are within the return policy period and the payment method was Credit Card. Online purchases made using PayPal or Klarna can only be returned through their online return portal, and not in retail stores.
Moose Knuckles hours
| Sunday | Closed |
| Monday | 9:00am - 6:00pm |
| Tuesday | 9:00am - 6:00pm |
| Wednesday | 9:00am - 6:00pm |
| Thursday | 9:00am - 6:00pm |
| Friday | 9:00am - 6:00pm |
| Saturday | 9:00am - 5:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Moose Knuckles.
Check my Moose Knuckles hours
Editor's Take
You know what's wild about Moose Knuckles? They've basically turned Canadian winter survival into a luxury fashion statement-and somehow made it work brilliantly.
Started back in 2009, this isn't your typical outdoor gear company. These folks took the whole "engineered for the tundra, designed for the city" approach and ran with it. And honestly? It shows. Their jackets aren't just warm; they're the kind of outerwear that makes you look like you could survive an Arctic expedition while grabbing coffee in downtown Toronto.
The brand's got this interesting backstory too. They claim their family's been protecting Canadians from the cold since 1921-that's a century of figuring out how to not freeze to death, which is pretty solid credentials when you think about it. But here's where it gets interesting: they're not trying to be your granddad's parka company. Moose Knuckles has this rebellious, almost punk-rock attitude about winter wear.
Their product range is pretty comprehensive. Sure, they're famous for those bomb-proof parkas (their words, not mine), but they've expanded into everything from casual sweatshirts to utility pants. The "Bunny" collection alone has become this cult favorite-luxurious faux fur pieces that somehow manage to be both functional and ridiculously stylish.
What really sets them apart is their approach to temperature ratings. They've got this four-level system: chilly, cold, crazy cold, and "Canada cold." That last one? That's for when Mother Nature is genuinely trying to kill you. It's marketing genius, really-who doesn't want gear rated for "Canada cold"?
The pricing reflects the premium positioning. We're talking serious investment pieces here, not your average mall jacket. But customers seem willing to pay for that combination of Canadian engineering and urban style. Plus, they've got this whole authentication system with NFC tags in their products, which is pretty smart given how popular counterfeits have become.
Their retail presence is growing too-you'll find them in premium outlets and high-end shopping centers across North America. And their social media game? Pretty solid, especially on Instagram where they've built up nearly 300K followers who seem genuinely obsessed with the brand.