Movado
Movado is a luxury watch and jewelry brand founded in Switzerland in 1881, known for its iconic Museum Watch featuring a single dot at 12 o'clock. The company designs and distributes watches under multiple brands including Movado, EBEL, Concord, and licensed brands like Coach, Tommy Hilfiger, and Hugo Boss.
Movado customer service
Use any of the convenient means below to contact Movado customer service.
| Phone | (800) 810-2311 |
| Web | https://www.movado.com/us/en/ca-contact-us |
| [email protected] |
Headquarters
650 From Road, Suite 375
Paramus, NJ 07652
(201) 267-8000
Returns
What is the return window?
Online purchases will be accepted for a full refund when returned in their original condition within 30 days of delivery. Holiday orders purchased between 11/1/2025 and 12/31/2025 will be accepted until 1/30/2026.
Are there any items that are non-returnable?
Refunds will not be issued for watches received as gifts. Engraved styles are not eligible for returns or refunds.
How will I receive my refund?
Refunds will be issued to the purchaser in the same form of payment used for the original sales transaction. Credits cannot be issued until merchandise being returned is received.
Who pays for return shipping?
Movado provides a free return label that customers can create online for returning their purchases.
How do I start a return online?
If you are not completely satisfied with your purchase when it arrives, or if there is a discrepancy in your order, please retain all documentation and packaging and use the link below to create a free return label. Please note that Movado does not assume any responsibility for return packages that are lost, stolen, or mishandled.
Movado hours
| Sunday | 11:00am - 7:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Movado.
Check my Movado hoursEditor's Take
There's something kind of fascinating about a watch company that's been around since 1881 but still feels modern. Movado-which means "movement" in Esperanto, if you're into linguistic trivia-has this weird ability to straddle both worlds. They're Swiss-made, historically significant, and sitting in the Museum of Modern Art's permanent collection. But they're also the watch you see at Macy's.
The Museum Watch is basically their claim to fame. That single dot at 12 o'clock? It's supposed to represent the sun at high noon, designed by Nathan George Horwitt back in 1947 with serious Bauhaus influence. And here's the thing-it was the first watch dial ever selected for MoMA's design collection in 1960. That's not nothing. Over 100 patents and 200 international awards later, Movado's still leaning hard into that minimalist aesthetic.
But Movado isn't just one brand anymore. The parent company, Movado Group, has become this watch empire managing ten different brands-everything from their own EBEL and Concord lines to licensed brands like Coach, Tommy Hilfiger, Hugo Boss, and Lacoste watches. They acquired MVMT in 2018 for over $100 million, clearly betting on the millennial market. It's a smart play, honestly. Different price points, different audiences, all under one roof.
The company's origin story has some weight to it too. Founded by Gedalio Grinberg, a Cuban refugee who fled Castro's revolution in 1960, Movado Group grew from basically nothing into a $500+ million operation. His son Efraim runs it now, and they've managed to stay relevant in a market that's absolutely brutal. Luxury watches compete with smartwatches, fashion watches, and the fact that everyone has the time on their phone anyway.
What's interesting is how they've positioned themselves. They're not trying to be Rolex or Patek Philippe-those ultra-luxury, investment-piece brands. Movado sits in this accessible luxury space, with watches ranging from a few hundred to a few thousand dollars. You can find them at major department stores like Nordstrom and Saks, independent jewelers, and their own outlet stores scattered across North America. They've got over 70 retail locations worldwide, plus a solid online presence.
The design philosophy is pretty consistent across their collections. Clean lines, that iconic dot, Swiss craftsmanship. They've expanded into jewelry too-lab-grown diamonds, sculptural pieces, the whole nine yards. Collections like the Museum Classic, Bold, and SE offer different vibes but maintain that modern aesthetic. Some pieces even have Esperanto names: Bela (beautiful), Fiero (pride), Brila (brilliant). It's a quirky touch that ties back to the brand name.
And they're not stuck in the past. Movado launched connected watches with the MotionX technology platform, blending traditional Swiss watchmaking with smart features. They've collaborated with celebrities-Ludacris, Jessica Alba, Kerry Washington-keeping the brand visible in pop culture. Their marketing leans into this "time is a gift" messaging, which sounds cheesy but actually resonates.
So yeah, Movado occupies this interesting middle ground. Not entry-level, not stratospheric. Just solid, design-forward watches with actual heritage behind them. Whether that's worth the price tag depends on what you value-but at least you know what you're getting.