Murad
Murad is the #1 dermatologist-founded skincare brand offering science-backed, clinically proven products for healthy, beautiful skin.
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Murad · Jun 21
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Murad customer service
Use any of the convenient means below to contact Murad customer service.
| Phone | (888) 996-8723 |
| Web | https://muradsupport.zendesk.com/hc/en-us |
| [email protected] |
Murad jobs
Inspired by Dr. Murad's lifelong commitment to science-backed wellness, we create products and experiences not only for healthier skin, but for happier lives. At Murad, we're committed to conquering the global health epidemic of stress.
View current Murad jobs
Headquarters
2121 Park Pl Fl 1
El Segundo, CA 90245-4843
(888) 996-8723
[email protected]
Returns
What is the return window?
All Murad products have a 60-day money-back guarantee when purchased directly from Murad. This means you are eligible for a full refund of the purchase price if returned within 60 days of ship date.
Do I need a receipt to return an item?
A team member will provide you with a Return Merchandise Authorization number (RMA#). An RMA# is required to process returns and issue credit.
Are there any items that are non-returnable?
Except for any products designated on the Site as final or non-returnable, Products may only be returned within sixty (60) days of purchase.
How will I receive my refund?
Please allow 5-10 business days to process your refund once your return tracking shows as "Delivered" and your return is received at our warehouse. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you.
Who pays for return shipping?
Murad is not responsible for return postage, the cost of insurance, or lost or undelivered items. You must ship the Products, at your expense, to us.
Editor's Take
You know that friend who's always got their skincare game completely figured out? The one whose complexion looks like they've got a personal dermatologist on speed dial? Chances are, they're probably using Murad.
Founded back in 1989 by Dr. Howard Murad-an actual dermatologist and pharmacist-this brand basically wrote the playbook for what we now call "clinical skincare." And here's the thing that sets them apart: they're the #1 dermatologist-founded brand that approaches skin differently, developing clinically proven products supported by Dr. Murad's industry-first research.
But Murad isn't just riding on their founder's credentials. They've managed to stay ridiculously relevant, especially on TikTok where their products regularly go viral. Their Targeted Wrinkle Corrector sold out within four weeks on both their website and Sephora.com after TikTok users discovered its "instant filler" effect. That's the kind of buzz most brands would kill for.
What's really smart about their approach is how they've embraced what Dr. Murad calls "skincare is healthcare." His vision was to bring skincare professionals together using scientifically proven formulas to help people achieve the healthiest, most beautiful skin possible. It's not just about looking good-it's about actual skin health.
The brand covers all the bases you'd expect: anti-aging serums packed with retinol, acne treatments that actually work, and brightening products that don't just promise results but deliver them. There's a reason why Murad is used and endorsed by over 80,000 dermatologists and skincare professionals.
And if you're wondering about their credibility, they've got 19 patents under their belt and over 30 years of clinical research backing their formulas. Plus, they're cruelty-free, which is always a win.
The bottom line? Murad has figured out how to be both scientifically serious and socially savvy-a combination that's pretty hard to pull off in the beauty world.