NARS Cosmetics

NARS Cosmetics is a luxury makeup and skincare brand founded by makeup artist François Nars in 1994. Known for its bold, boundary-pushing approach to beauty, iconic product names, and award-winning formulas, NARS offers high-fashion makeup sold worldwide.

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NARS Cosmetics customer service

NARS Cosmetics customer service

Use any of the convenient means below to contact NARS Cosmetics customer service.

location

Headquarters

390 Madison Ave
New York, NY 10017
(212) 941-0890
[email protected]

Returns

What is the return window?
You can return items within 30 days of purchase.

Do I need a receipt to return an item?
To process a return from narscosmetics.com, you'll need to initiate the return through your account or order tracking. The system will generate a return label and track your order information, so while you don't need a physical receipt, you do need your order details to start the return process.

Are there any items that are non-returnable?
Purchases that included a free promotional item(s), must be returned with the free promotional item(s) to qualify for a return. When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded.

How will I receive my refund?
You will receive your refund via the original payment method, within 14 days of receipt of your parcel by our warehouses. When a return is processed on an order with split payments, all credits will first be processed onto a new eGift Card, not the credit card used.

Who pays for return shipping?
You will receive a prepaid label by email allowing you to return your order free of charge.

Editor's Take

So here's the thing about NARS-it's one of those brands that basically wrote the rulebook on how to make luxury makeup feel edgy without trying too hard. François Nars, a French makeup artist and photographer, launched the line back in 1994 with just twelve lipsticks at Barneys New York. Twelve. That's it. But those twelve shades were enough to kick off what would become a cult-favorite brand known for its unapologetically bold approach to beauty.

What really sets NARS apart is this whole vibe of breaking rules while still maintaining that high-fashion credibility. The packaging alone-that matte black rubber finish designed by Fabien Baron-became instantly iconic. It's minimalist but somehow still screams luxury. And then there are the product names. NARS has never been shy about pushing boundaries, famously naming products like "Orgasm" blush (which, by the way, has been a bestseller for nearly two decades) and other provocatively titled items that celebrate self-expression and, well, sex positivity.

The brand joined the Shiseido Group in 2000, which gave it the backing of one of the world's largest beauty conglomerates while François Nars stayed on as creative director. That's kind of the sweet spot-corporate resources with artistic vision still intact. Today, NARS sells in about 30 countries across the Americas, Europe, Japan, and Southeast Asia, with products available both online and in department stores like Sephora and Nordstrom, plus their own standalone boutiques.

But it's not just about the provocative names or sleek packaging. NARS has consistently delivered products that makeup artists actually love. The Radiant Creamy Concealer? A staple. The Sheer Glow Foundation? Beloved by people with all skin types. The brand has this reputation for creating multi-use products with formulas that feel luxurious but perform like workhorses. Their approach to color is bold-think rich pigments, unexpected shades, and finishes that range from ultra-matte to high-shine.

Notice how NARS has also stayed relevant by embracing digital innovation. They've launched metaverse experiences on Roblox, created NFT collections with digital artists, and developed AR filters for Instagram. For a brand that started in the pre-internet era, that's pretty impressive. They're not just resting on their iconic Orgasm blush; they're actively engaging with younger consumers where they actually hang out.

NARS maintains this interesting position in the beauty world-luxury but accessible, artistic but wearable, boundary-pushing but somehow still classic. It's makeup for people who want to look polished but aren't afraid of a little edge. And with products sold worldwide and a devoted following of "NARSissists" (yes, that's what they call their fans), the brand has carved out a pretty unique space in an incredibly crowded market.