Nasty Gal
Nasty Gal is an online fast-fashion retailer specializing in bold, edgy women's clothing, shoes, and accessories. Founded in 2006 and now owned by BooHoo Group, the brand serves customers in over 60 countries with trend-forward, rock-and-roll inspired fashion.
Nasty Gal customer service
Use any of the convenient means below to contact Nasty Gal customer service.
Headquarters
2135 Bay Street
Los Angeles, CA 90021
[email protected]
Returns
What is the return window?
Nasty Gal's return policy allows customers to return most items within 45 days of delivery for US customers. Items must be returned in new and unused condition with labels attached.
Are there any items that are non-returnable?
Nasty Gal cannot offer refunds on cosmetics, pierced jewellery and fashion facemasks or on swimwear if the hygiene seal is not in place or has been broken. Items such as swimwear, lingerie, and beauty products must be returned in their original, unopened condition.
How will I receive my refund?
Nasty Gal will process your refund only after they receive the item in intact condition and in compliance with their return policy. The refund credit period may range from seven to 14 days, depending on the mode of payment used and singular bank policies. If you made the original purchase using a gift voucher or store credit, the same will be credited back to your Nasty Gal user account.
What if I received a damaged or incorrect item?
If you've received an item that's not in perfect condition, head over to the Contact Us section within 28 days of receiving your order. If you receive a faulty item, you must not use the returns portal. Nasty Gal asks you to use the website's Contact Us tab to alert them of the defect.
How do I start a return online?
To start a return, visit the Nasty Gal returns portal at https://nastygal.myreturnsportal.com/. Simply follow the steps - if you don't have a printer, the portal has printer-less options available. Repack your items into their original packaging and follow the instructions provided.
Editor's Take
So here's the thing about Nasty Gal - it's kind of the ultimate comeback kid story in fashion, except with more drama than your average rom-com. Started in 2006 by Sophia Amoruso selling vintage finds on eBay (back when eBay was actually cool for that sort of thing), the brand basically exploded into this massive online destination for women who wanted edgy, rock-and-roll inspired pieces without the vintage store smell.
The name itself comes from a Betty Davis song, which tells you everything you need to know about the vibe they're going for. Think bold, unapologetic, a little bit rebellious - the kind of clothes that make you feel like you could start a band or at least look like you're in one. And honestly? They nailed it for a while there. By 2012, Inc. magazine named them "Fastest Growing Retailer", which is basically the business equivalent of going platinum.
But then things got messy. The company filed for bankruptcy in 2016, and in 2017, British retailer BooHoo Group swooped in and acquired them for $40 million. Now they're part of this massive fast-fashion empire, operating purely online after closing their physical stores. The brand still serves customers in over 60 countries, which is pretty impressive for a company that literally started with one person photographing vintage clothes in her apartment.
What's interesting is how they've maintained that original aesthetic even through all the ownership changes. You'll still find that mix of vintage-inspired pieces, contemporary designs, and accessories that lean heavily into festival fashion and going-out looks. They've got everything from bodycon dresses to platform shoes to those statement accessories that either make an outfit or make people wonder what you were thinking (in a good way, usually).
The shopping experience is entirely digital now, which makes sense given their social media-first approach from day one. They were early adopters of Instagram marketing, and you can tell - their whole brand presence feels very curated for the scroll. Customer service runs through chat, email, and social media rather than phone, which feels very on-brand for a company that built its empire through online connections.
One thing worth noting: their return policy gives you time to decide (we're talking weeks, not days), but you'll want to read the fine print on things like swimwear and lingerie. And yeah, they're part of the fast-fashion world now, with all the sustainability questions that come with that territory. But for young women looking for affordable, trend-forward pieces with an edge? Nasty Gal's still delivering on that original promise, just with a lot more corporate backing than Sophia's original eBay hustle.