Natori
Natori is a luxury women's fashion brand founded in 1977, specializing in high-end lingerie, sleepwear, loungewear, and ready-to-wear apparel. The family-owned company is known for its distinctive East-meets-West aesthetic and is sold in premiere department stores worldwide.
-
Natori · Jun 21
-
Natori · Jun 20
-
Natori · Jun 14
-
Natori · Jun 13
-
Natori · Jun 08
-
Natori · Jun 07
Natori customer service
Use any of the convenient means below to contact Natori customer service.
| Phone | (424) 275-6478 |
| Web | https://www.natori.com/contact-us |
| [email protected] |
Natori jobs
Family-owned business and a relatively small team for an esteemed 45-year company, so you will have a direct line of communication with the CEO and president, even as an assistant. The company offers a heavily immersive, fast paced position that has been a great learning experience with plenty of self managing ability and many opportunities to learn about things even outside of one's focus.
View current Natori jobs
Headquarters
180 Madison Ave, 18th Floor
New York, NY 10016
(212) 532-7796
[email protected]
Returns
What is the return window?
Items purchased from natori.com are eligible for a full refund within 30 days of the shipping date. Items must be unworn and in the state that you received them.
Are there any items that are non-returnable?
The Natori Company will only accept returns for items purchased on natori.com or through Natori's social channels. We cannot accept returns for items bought from other retailers, including Amazon. Legwear, including socks & tights can be fully refunded within 30 days if unused and unopened unless there is a manufacturing defect.
Who pays for return shipping?
We are pleased to offer free returns on US orders over $300. A flat $5 fee for return shipping costs will be deducted on domestic orders less than $300.
Can I return online purchases in-store?
Items purchased from The Natori Company via www.natori.com can only be returned using this policy. Department stores, boutiques, and other stores that carry product made by The Natori Company will not accept returns of items purchased at www.natori.com.
How do I start a return online?
To return an item/items, please take the following steps: 1) Create a Return Merchandise Authorization (RMA). You will need the order number and the zip code of the order's shipping address. Click here to start your Domestic Return. 3) Drop your sealed return package at a USPS drop box or hand to a postal service agent.
Natori hours
| Sunday | 12:00pm - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Natori.
Check my Natori hours
Editor's Take
There's something kind of fascinating about a brand that started because someone thought lingerie in the 1970s was either "Victorian or vulgar." That's Natori in a nutshell - born from the vision of Josie Natori, a former Wall Street VP who ditched investment banking to create something entirely different. And honestly? She nailed it.
Founded in 1977, Natori is an independent, family business that designs high-end women's fashion, including Intimates, Sleepwear, Lingerie, Ready-to-Wear, Legwear, Home, Fine Jewelry, Healthwear, and more. Using an East-meets-West aesthetic, founder Josie Natori has built a distinct lifestyle brand that reflects how a woman sees herself: feminine, strong, independent, and creative.
But here's where it gets interesting. This isn't just another lingerie company churning out basics. Natori is sold at Natori.com, and in premiere department stores around the world including Saks, Nordstrom, Neiman Marcus, Bloomingdale's, Bergdorf Goodman, Harrod's, and hundreds of boutiques and specialty stores as well. That's some serious reach for a family-owned operation.
The brand's whole vibe centers on this East-meets-West thing, which makes sense given Josie's Filipino heritage. You'll see it in the silks, the embroideries, the way pieces feel both luxurious and wearable. They've expanded way beyond lingerie too - think home goods, jewelry, even scrubs for healthcare workers. It's basically become a lifestyle empire, though they'd probably say it more elegantly than that.
The boutique in NYC's NoLIta neighborhood is worth mentioning - it's their first standalone U.S. store, and it's designed to feel more like an art gallery than a shop. Everything's for sale, including the antiques on display. It's theatrical in the best way.
So yeah, if you're looking for intimates that don't feel like an afterthought, or loungewear that actually looks good, Natori's worth checking out. They've been doing this long enough to know what works, and they're still family-owned, which means they can take risks bigger corporations won't. That East-West aesthetic isn't just marketing speak - it's genuinely woven into everything they make.