Natural Retreats
Natural Retreats is a luxury vacation rental management company offering handpicked properties in iconic destinations across the United States, from the Rocky Mountains to Palm Springs to Florida's Emerald Coast, with personalized guest services and concierge support.
-
Natural Retreats · Apr 27
-
Natural Retreats · Jan 21
-
Natural Retreats · Jan 15
-
Natural Retreats · Jan 14
-
Natural Retreats · Jan 09
-
Natural Retreats · Jul 15
Natural Retreats customer service
Use any of the convenient means below to contact Natural Retreats customer service.
| Phone | (877) 805-7794 |
| Web | https://www.naturalretreats.com/about-us/contact-us |
| [email protected] |
Natural Retreats jobs
Natural Retreats' national luxury vacation rental management company has professional openings across the country. The Natural Retreats collection of brands, including 360 Blue, and Callista Vacations, serves guests in some of America's most beautiful destinations. They foster a collaborative, fun work environment and offer an excellent benefits package.
View current Natural Retreats jobs
Headquarters
675 Peter Jefferson Pkwy Ste 250
Charlottesville, Virginia 22901
(877) 805-7794
[email protected]
Returns
What is the return window?
If you cancel within 72 hours of booking, you receive a 100% refund. However, if you book within seven days of the day of your arrival, no refunds are available, regardless of the 72-hour window. No other refunds will be given outside of 72-hour window.
What if I cancel more than 30 days before arrival?
If you cancel more than 30 days prior to the day of your arrival, you will receive a credit in the amount of your deposit to be used toward a future stay at the Natural Retreats Great Smoky Mountains destination occurring within one year of your original date of booking.
What if I cancel within 30 days of arrival?
If you cancel within 30 days of the day of your arrival, you will receive no refund and no credit toward a future stay.
What about damage protection?
If you or one of your guests causes unintentional damage to the home or personal property, Natural Retreats will pay for repair or replacement up to a maximum amount of $500 for a $25 fee, $1,500 for a $50 fee, $3,000 for a $100 fee and $5000 for a $165 fee. You must disclose the damage prior to check-out. Any damage that exceeds your protection program amount will be charged to the credit card on file.
Editor's Take
So here's the thing about Natural Retreats - they're basically the luxury vacation rental company you didn't know you needed until you're scrolling through photos of mountain homes at 2 AM wondering why you're still living in a city. Founded back in 2006, they've quietly built this empire of handpicked vacation properties scattered across some of America's most jaw-dropping destinations. And I mean, we're talking the real deal here - not your average Airbnb situation.
What makes them different? Well, they're kind of obsessed with this whole "distinctively personalized service" thing. They've got Guest Experience teams who actually visit each location to experience it firsthand, which honestly makes sense when you think about it. How else would they know which cabin has the best sunrise view or which condo is walking distance to that hidden coffee shop locals love? It's that attention to detail that keeps people coming back.
The portfolio is pretty impressive. From the granite peaks of the Rockies to Palm Springs' desert oasis, from Big Sky's epic views to the Emerald Coast's luminous waters - they've basically cornered the market on "places you'd want to propose or have a mid-life crisis." They manage over 1,500 homes across 17 destinations now, after acquiring companies like 360 Blue (which brought in Florida's Gulf Coast properties) and expanding into spots like Park City, Mammoth Lakes, and Lake Tahoe.
But here's what's actually cool - they're not just throwing keys at you and saying good luck. Your booking email includes a link to a personalized Welcome Book with detailed property information, WiFi passcodes, area events, activities, restaurants, plus complimentary concierge services and maintenance requests right from your phone. It's like having a local friend who actually responds to texts.
The properties themselves range from romantic cottages for four to massive vacation homes sleeping 28 people. Many are dog-friendly (because who wants to leave their pup behind?), and they've got this premium Alaya Collection for when you really want to splurge. Hot tubs, game rooms, ski-in/ski-out access - basically everything Instagram was made for.
And notice how they talk about travel? "We believe travel is fundamental to the well-being of the individual and essential to the greater good of society." That's not just marketing fluff - it's kind of their whole philosophy. Travel inspired. Travel well. Travel on. It's almost annoyingly wholesome, but in a way that makes you want to book something immediately.