Neiman Marcus
Neiman Marcus is a luxury department store chain founded in 1907, offering designer clothing, shoes, handbags, and beauty products from top brands.
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Neiman Marcus · Jun 01
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Neiman Marcus · May 31
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Neiman Marcus · May 24
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Neiman Marcus · May 24
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Neiman Marcus · May 17
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Neiman Marcus · May 17
Neiman Marcus customer service
Use any of the convenient means below to contact Neiman Marcus customer service.
| Phone | (888) 888-4757 |
| Web | https://assistance.neimanmarcus.com |
| Chat | Click to chat |
| [email protected] |
Headquarters
One Marcus Square, 1618 Main Street
Dallas, Texas, 75201
Returns
What is the return window?
Neiman Marcus allows returns within 30 days of purchase for most items. However, CHANEL handbags, accessories, apparel, and shoes must be returned within 14 days of purchase.
Do I need a receipt to return an item?
You must return the merchandise with its original sales receipt. Neiman Marcus requires proof of purchase for all returns. If you lack proof, Neiman Marcus may offer store credit at the item's current selling price, but taxes, shipping, and handling fees are non-refundable.
Are there any items that are non-returnable?
Altered apparel, special orders, cloth face mask coverings, perishable or personalized/monogrammed items, and items identified as "final sale" cannot be returned.
How will I receive my refund?
The refunds will be issued in the original mode of payment. Refunds are issued to the original payment method. It will take 10-14 days to process your return, check the eligibility, and issue a refund.
Can I return online purchases in-store?
Yes, bring the item and packing slip to any Neiman Marcus store (excluding Last Call and CUSP). Bring the item and proof of purchase to any Neiman Marcus store (excluding Last Call and CUSP stores).
Neiman Marcus hours
| Sunday | 11:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 10:00am - 7:00pm |
| Saturday | 10:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Neiman Marcus.
Check my Neiman Marcus hours
Editor's Take
Neiman Marcus isn't just another department store-it's basically the gold standard of American luxury retail, and honestly, it's been that way since 1907. Started by three entrepreneurs in Dallas who famously turned down an investment in Coca-Cola (oops), the company has spent over a century perfecting the art of making wealthy people feel even wealthier.
What makes Neiman Marcus special? It's the curation, really. While other stores throw everything at you, Neiman's picks maybe 3,000 of the world's most coveted brands and presents them like museum pieces. We're talking Saint Laurent, Bottega Veneta, Christian Louboutin-names that make your credit card nervous just thinking about them. But here's the thing: they don't just sell expensive stuff. They sell the experience of buying expensive stuff.
The company operates 36 stores across the US, each one designed to feel like stepping into someone's very wealthy, very tasteful living room. And their customer service? It's legendary. These aren't just salespeople-they're personal stylists, confidants, and sometimes therapists rolled into one perfectly dressed package. They remember your size, your preferences, and probably your dog's birthday.
Neiman's also pioneered the whole "retail-tainment" concept before anyone called it that. Their Christmas catalog became famous for featuring ridiculous fantasy gifts-like his-and-hers submarines or a $1.6 million diamond-encrusted bra. It was marketing genius disguised as holiday whimsy.
The brand's digital transformation has been impressive too. Their website isn't just an online store-it's a luxury lifestyle destination with editorial content, styling advice, and exclusive online events. They've managed to translate that in-store magic to the digital realm, which isn't easy when you're selling $3,000 handbags.
Sure, Neiman Marcus is expensive. Ridiculously so. But that's kind of the point. In a world of fast fashion and Amazon Prime, they've remained stubbornly committed to the idea that shopping should be special, personal, and maybe just a little bit magical. Whether that's worth the premium is up to you-but after more than a century, they're clearly doing something right.