Nixplay
Nixplay is the leading provider of WiFi-enabled smart digital photo frames that allow users to display, share, and manage photos remotely through cloud connectivity and mobile apps.
Nixplay customer service
Use any of the convenient means below to contact Nixplay customer service.
| Phone | (800) 778-7879 |
| Web | https://www.nixplay.com/pages/contact-us |
| [email protected] |
Nixplay jobs
Whether you're passionate about people, software, sales, or code, there's a place for you at Nixplay. Take your career to new heights and find your place with us. At Nixplay, we encourage our employees to live their best lives with perks and benefits as you grow your career.
View current Nixplay jobsHeadquarters
12301 Whitewater Drive, Suite 115
Minnetonka, Minnesota 55343
(800) 778-7879
[email protected]
Returns
What is the return window?
Items must be returned within 30 days of the date of purchase. Product purchased on our USA shop during Nov and Dec have until Jan 31st to return.
Do I need a receipt to return an item?
Only items purchased directly from the Nixplay Shop can be returned to Nixplay. For products purchased from any of our third-party vendors (including but not limited to Amazon, Newegg, Rakuten, Walmart, Best Buy) items must be returned in accordance with their respective returns and refunds policies.
Who pays for return shipping?
Buyers are to shoulder return shipping costs. If you qualify for free shipping, the return fee will not be deducted.
How will I receive my refund?
The way your refund is processed depends on your original payment method. For credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
What if I received a damaged or incorrect item?
Items ordered on the Nixplay Shop that arrived faulty can be returned by contacting [email protected]. Upon receipt of the frame, we will either repair or send a replacement to you if the product is found to be faulty. The postage cost for returning faulty items to Nixplay will be refunded either in the form of a pre-paid shipping voucher that can be applied to your package, or if requested, in Amazon Vouchers. The maximum refund we can apply in each case is up to $20.00.
Editor's Take
So here's the thing about digital photo frames-most of them are kind of terrible. But Nixplay? They've actually figured it out.
Think about it. We all have thousands of photos sitting on our phones, maybe backed up to the cloud, but basically invisible. You scroll through them occasionally, sure, but when was the last time you actually printed a photo? And yet, there's something about seeing your memories displayed that just hits different than swiping through a screen.
Nixplay started back in 2007, and they've been quietly dominating the digital photo frame market ever since. With offices in Hong Kong, Manila and the USA, they sell their products in the US, UK & Canada under the NIX and Nixplay brands, and to date, they have sold around 2.8 million frames. That's not nothing. They're the number one seller on Amazon in their category, which tells you something about both their product quality and their understanding of what people actually want.
What makes them different? Well, for starters, they're WiFi-enabled smart frames that actually work the way you'd expect smart devices to work. You can send photos directly from your phone to the frame through their app. Your grandma doesn't need to understand technology-the photos just appear. And that's kind of the genius of it. In 2014, Nixplay released the next generation of cloud-based smart digital photo frames, along with the Nixplay App and our other web services that are integrated with online social platforms.
The frames connect to Google Photos, Dropbox, Facebook, and Instagram. So if you're already backing up your photos to Google Photos (and honestly, you should be), your frame can automatically pull from those albums. No manual uploading, no USB drives, no hassle. Just photos appearing on your frame as you take them. It's the kind of seamless experience that makes technology feel invisible, which is exactly what it should be.
But here's what really sets Nixplay apart: they've thought about the whole ecosystem. In 2016, they launched Nixplay Signage, the integrated digital signage solution used by some of the world's leading companies, including Tesla and American Express. So they're not just making consumer products-they're building enterprise-grade technology that happens to work beautifully in your living room.
The frames themselves come in various sizes, from 8 inches up to 15 inches, with high-resolution displays that actually do your photos justice. They've got motion sensors that turn the frame on when you walk by and off when you leave the room. There's auto-rotation so the frame knows whether it's in portrait or landscape mode. Some models even work with Alexa, so you can ask for specific playlists.
And notice how they've built in privacy features? They have offices in the U.S, U.K, Canada, China and the Philippines and are committed to delivering high quality frames and services, internationally. Their servers are US-based and CCPA and GDPR-compliant, which matters if you care about where your family photos are stored.
The subscription model is actually pretty reasonable too. You get a free account with one frame that includes 5,000 photos and 10 playlists. If you want more-multiple frames, more storage, more playlists-it's Nixplay Plus for a monthly fee. But the basic functionality? That's free, which is refreshing in a world where everything seems to require a subscription.
What's interesting is how they've positioned themselves in the gift market. These frames are perfect for grandparents, for people who live far from family, for anyone who wants to stay connected through photos without the complexity of social media. You can share photos to someone else's frame, they can share to yours, and it all happens through a private network. No algorithms, no ads, no strangers commenting on your kids' photos.
The company's been around long enough to have figured out the details that matter. Their customer service is available 24/7. They offer a one-year warranty on all frames, with an extended lifetime warranty if you're a Nixplay Plus member. They've thought through the whole experience, from unboxing to daily use to troubleshooting.