Northern Tool + Equipment
Northern Tool + Equipment is a leading manufacturer and retailer of professional-grade tools and equipment, serving contractors, tradespeople, and serious DIYers with over 100,000 products across 60 categories.
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Northern Tool + Equipment · Jun 22
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Northern Tool + Equipment · Jun 21
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Northern Tool + Equipment · Jun 16
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Northern Tool + Equipment · Jun 15
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Northern Tool + Equipment · Jun 09
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Northern Tool + Equipment · Jun 08
Northern Tool + Equipment customer service
Use any of the convenient means below to contact Northern Tool + Equipment customer service.
| Phone | (800) 221-0516 |
| [email protected] |
Northern Tool + Equipment jobs
We've always had a way of either seeing what's next-or defining it. Powered by smart, hard-working, helpful people-we're here to boldly build what comes next. Whether it be designing innovative new products and ground-breaking ideas, serving our customers with top-shelf knowledge and a sincere smile, or working behind the scenes at our home office to handle everything that makes our company tick, you can build a meaningful career at Northern Tool + Equipment.
View current Northern Tool + Equipment jobs
Headquarters
2800 Southcross Drive West
Burnsville, Minnesota 55306
(800) 221-0516
[email protected]
Returns
What is the return window?
All returns must have been purchased within 60 days of the return date.
Do I need a receipt to return an item?
Items must be in unused or defective condition, and items purchased from a retail location must be returned in person to a Northern Tool store.
Are there any items that are non-returnable?
If the product you wish to return does not meet the primary criteria-unused, defective, or purchased in the previous 60 days-you may not qualify for a full refund.
How will I receive my refund?
Northern Tool processes in-person returns immediately, but the payment method may cause refund delays. Items that you return by mail can take 2-4 weeks to process.
Who pays for return shipping?
You may choose whichever shipping carrier you wish for returns.
Editor's Take
Northern Tool + Equipment isn't your typical hardware store-it's basically the go-to destination for people who take their tools seriously. Founded back in 1981 by Don Kotula, who literally started selling log splitters out of his garage, this family-owned company has grown into something pretty impressive.
What makes Northern Tool different? They're not just retailers-they actually manufacture a bunch of their own stuff. Their private label brands like NorthStar, Powerhorse, and Klutch make up about 40% of their sales, which means you're getting direct-from-manufacturer pricing on quality equipment. And we're talking serious equipment here: generators, pressure washers, air compressors, welding gear, hydraulics-the kind of tools that professionals and serious DIYers actually depend on.
The company's grown from that single garage to over 120 stores across 23 states, plus they've got manufacturing facilities and distribution centers. They're particularly strong in the Midwest and Southeast, but they're expanding aggressively. CEO Suresh Krishna has ambitious plans to hit 300+ stores in the next decade.
Here's something interesting-they've managed to increase revenue by 40% and add 1.5 million new customers over the past couple years. Their product inventory has exploded from 40,000 items pre-Covid to over 100,000 items spanning 60 categories. That's a lot of variety for contractors, landscapers, mechanics, and weekend warriors.
The company also runs a "Tools for the Trades" program, donating professional-grade tools to high school trade programs. It's part of their mission to support the skilled trades workforce, which honestly feels pretty authentic given their roots.
One thing to note-customer service reviews are mixed. Some people love the prices and selection, others have had issues with returns and support. But for serious tools at competitive prices, especially their house brands, Northern Tool has carved out a solid niche in the market.