Nutro

Nutro is a leading pet food manufacturer specializing in natural dog and cat food made with high-quality, non-GMO ingredients. A subsidiary of Mars, Incorporated since 2007, Nutro offers multiple product lines including Natural Choice, Ultra, and Limited Ingredient Diet formulas.

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Nutro customer service

Nutro customer service

Use any of the convenient means below to contact Nutro customer service.

Phone (800) 833-5330
Web https://www.nutro.com/contact-us
Nutro jobs

Nutro jobs

Love pets as much as we do? Join us! Not only do you get to bring your dog to work, but we have incredible benefits, too. Find a career or job with The Nutro Company today.

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location

Headquarters

1550 West McEwen Drive
Franklin, TN 37067
(800) 833-5330

Returns

What is the return window?
All NUTRO products are 100% satisfaction guaranteed. If for any reason you or your pet are not happy with the product, please keep the package, any unused portion of the product, and your receipt and reach out to us. You can call us at 1-800-833-5330 in the US or send us a message via our Contact Support Form for a complete refund or replacement! The company does not specify a specific time window for returns.

Do I need a receipt to return an item?
Yes, Nutro requests that you keep your receipt when requesting a refund or replacement. Please keep the package, any unused portion of the product, and your receipt and reach out to us.

How will I receive my refund?
Nutro offers either a complete refund or a product replacement. You can call us at 1-800-833-5330 in the US or send us a message via our Contact Support Form for a complete refund or replacement! The specific method of refund delivery is not detailed on their website.

Who pays for return shipping?
The Nutro website does not specify who pays for return shipping. Customers are advised to contact customer service at 1-800-833-5330 for specific return instructions.

Editor's Take

So here's the thing about Nutro-it's one of those brands that's been around forever but doesn't really shout about it. Since 1926, they've been making pet food, which means they were feeding dogs before most of us even existed. Started by a guy named Herben Serois, then bought by three brothers who-get this-raised foxes and made fox food. Yeah, that's a weird origin story, but it kind of explains their whole approach to nutrition.

What's interesting is how they position themselves now. The company, a subsidiary of Mars, Incorporated since 2007, is the developer and manufacturer of the Max, Wholesome Essentials, Ultra, Wild Frontier, and Crave brands of dog and cat food, as well as Greenies dental treats. That's a lot of brands under one roof, basically covering every dietary need your pet might have.

The big selling point? They're all about natural ingredients and transparency. NUTRO is committed to creating top-quality, nutritious pet food with trusted ingredients. With a variety of recipes for dogs and cats, we at NUTRO know that quality nutrition is essential to helping your pet live a nourished, happy life. They make a point of using non-GMO ingredients and avoiding artificial flavors, colors, and preservatives-which, honestly, is pretty much table stakes in the premium pet food market these days.

But here's where it gets real: they've had recalls. Not recently, but they've happened. And they're owned by Mars, which is a massive corporation that also owns brands like Pedigree. Some pet parents love the corporate backing (quality control, resources), while others prefer smaller, independent brands. It's a trade-off.

Their headquarters is in Franklin, Tennessee, just outside of Nashville. They have two dry pet food manufacturing facilities for NUTRO products located in Henderson, North Carolina, and Victorville, California. So they're making this stuff in the U.S., which matters to some folks.

The product lines are pretty diverse-Natural Choice, Ultra, Limited Ingredient Diet, Wholesome Essentials. Each one targets different needs, from grain-free to high-protein to sensitive stomachs. And they've got both dry kibble and wet food options, plus treats. Basically, if your pet has a dietary quirk, they probably have something for it.

One thing that stands out: their 100% satisfaction guarantee. All NUTRO products are 100% satisfaction guaranteed. If you or your pet aren't satisfied, please hold on to the packaging and your receipt and contact us at 1-800-833-5330. That's pretty straightforward-no hassle, just call them.

The pricing sits in that middle-to-premium range. You're not paying Blue Buffalo prices, but you're definitely spending more than you would on Purina. For a lot of pet parents, that feels like the sweet spot-good quality without breaking the bank.

Bottom line? Nutro's a solid, established brand with a long history and a clear focus on natural ingredients. They're not perfect (no brand is), but they're transparent about what goes into their food, they stand behind their products, and they've been doing this for nearly a century. If you're looking for a reliable, widely available pet food that doesn't cut corners on ingredients, Nutro's worth considering.