Office Furniture 2go
Office Furniture 2go is an online office furniture retailer with over 30 years of experience, offering significant savings on quality office furniture from top brands with free shipping and a free lifetime warranty.
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Office Furniture 2go · Jun 17
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Office Furniture 2go · May 14
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Office Furniture 2go · Apr 16
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Office Furniture 2go · Mar 19
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Office Furniture 2go · Feb 25
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Office Furniture 2go · Feb 20
Office Furniture 2go customer service
Use any of the convenient means below to contact Office Furniture 2go customer service.
| Phone | (800) 460-0858 |
| Web | https://www.officefurniture2go.com/helpcenter.aspx?page=service |
| [email protected] |
Headquarters
250 E Wisconsin Ave
Milwaukee, WI 53202
(800) 460-0858
[email protected]
Returns
What is the return window?
Customers have 5 days to request goods to be cancelled (from date of order) or returned (from date of receipt). Goods may only be returned if they are unused, unassembled, in their original packaging and in a re-saleable condition.
Are there any items that are non-returnable?
Based on the return policy, items must be unused, unassembled, in original packaging, and in re-saleable condition to qualify for return. Any items that have been assembled, used, or removed from original packaging would not be eligible for return.
How will I receive my refund?
For refunds based on other reasons, there will be a restocking charge and outbound and return freight charges. The specific refund method and timeline are determined after contacting customer service for authorization.
Do I need a receipt to return an item?
Within the return timeframe, you must contact the customer service team to get the authorization before returning any items. This suggests documentation of your purchase is required.
What if I received a damaged or incorrect item?
If you receive damaged or defective items, the company works with customers to resolve quality issues. The free lifetime warranty means that if anything you buy is defective in material or workmanship for as long as you own it, it'll be repaired or replaced at no cost to you.
Editor's Take
So here's the thing about Office Furniture 2go-they've been around for over 30 years, which in internet years is basically forever. And they're not just some fly-by-night operation throwing desks on a website. They've been serving customers nationally since the furniture business started and selling online since 1998, with a mission focused on the lowest possible prices and exceptional customer service.
What really sets them apart is this whole employee-owned thing. They're an employee-owned company with stockholders who care about one thing-you. That's not just marketing speak either. When you call their customer service line, you're talking to real people in Milwaukee, not some outsourced call center halfway around the world. Their customer service manager, Sarah Frandle, has more than 30 years of experience, and based on reviews, she's kind of a legend.
But let's talk about what really matters-the deals. They're the first and only internet-based retailer to provide not only free delivery but also a free lifetime warranty. Yeah, you read that right. Lifetime warranty. On office furniture. That's basically unheard of in this industry. Most places give you 90 days and call it good.
The selection is massive too. They carry all the big names-Mayline, Bush, Bestar, Office Source, Safco. Whether you need a simple desk for your home office or you're outfitting an entire corporate floor with workstations, conference tables, and reception desks, they've got it. And the prices? They're an internet retailer of office furniture at significant savings with free shipping.
Notice how they don't have physical storefronts to browse? That's intentional. By staying online-only, they cut overhead costs and pass those savings directly to customers. It's the same model that made Amazon successful, just applied specifically to office furniture.
One thing that keeps coming up in customer reviews is their shipping expertise. With 30+ years of experience in shipping furnishings, your delivery is packaged and shipped with care even though you won't ever pay for it. They use different methods depending on what you order-small stuff ships via UPS or FedEx, bigger items come via truck with curbside delivery, and their heaviest pieces get the "White Glove" treatment with full inside delivery.
The company is part of the Everything2go.com family, which gives them even more buying power and logistics capabilities. They're based in Milwaukee's historic Wisconsin Avenue, and while they don't have walk-in showrooms, their online catalog is incredibly detailed with specs, dimensions, and multiple photos for each product.