One Kings Lane

One Kings Lane is a digitally-led home furnishings retailer offering designer, vintage, and exclusive furniture and décor. Founded in 2009, they provide curated collections along with professional interior design services to help customers create personalized living spaces.

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One Kings Lane customer service

One Kings Lane customer service

Use any of the convenient means below to contact One Kings Lane customer service.

One Kings Lane jobs

One Kings Lane jobs

The team at One Kings Lane is made up of people passionate about helping others create a home they love. Whether they are merchandise buyers or marketing analysts, storefront engineers or retail managers, they work together to provide the best products, services, and experiences to customers and colleagues alike.

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location

Headquarters

8450 Broadway
Merrillville, Indiana 46410
(332) 333-6412
[email protected]

Returns

What is the return window?
We accept returns on most product within 30 days of delivery. To return products, you must call (332) 333-6412 or email our Returns Department at [email protected] to obtain a Return Merchandise Authorization (RMA) number before shipping your product.

Are there any items that are non-returnable?
Please note items that are marked "final sale," "clearance," "as is" or "made-to-order" are not returnable. All items that are not eligible for return will be marked as such on the product's description page under the shipping and return column.

How will I receive my refund?
After we receive your return and confirm that all items are in saleable condition your refund will be processed in 10-15 business days back onto the original form of payment used to place the order.

Who pays for return shipping?
All returnable items are subjected to a 15% return fee for standard shipments which will be deducted from your refund, not to exceed $100 per item. Please note that the original shipping charges are non-refundable. For items shipped via white-glove or entryway delivery that are eligible for return, the return shipping and restocking fee will be a flat $300 per item.

What if I received a damaged or incorrect item?
We'll replace the item if it's still available or issue a full refund, including shipping charges. For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service's paperwork, and please contact us.

Editor's Take

So here's the thing about One Kings Lane - it's basically what happens when someone finally figured out that buying furniture online doesn't have to feel like a gamble. Founded back in March 2009 by Alison Pincus and Susan Feldman, this wasn't just another e-commerce site throwing random stuff at the wall to see what sticks.

Think about it. Before One Kings Lane came along, if you wanted designer home décor without the designer price tag, you were pretty much out of luck. You either shelled out thousands at high-end boutiques or settled for whatever mass-market retailers were pushing that season. One Kings Lane carved out this interesting middle ground - curated, stylish pieces that don't require you to take out a second mortgage.

What's kind of fascinating is how they've evolved. The company was valued at $912 million in 2014 - that's not nothing. But then the retail landscape shifted, as it tends to do. They were acquired by Bed Bath & Beyond in 2016 for approximately $12 million, then sold to CSC Generation in 2020. Talk about a rollercoaster.

Here's where it gets interesting though. While a lot of online-only retailers were doubling down on digital, One Kings Lane went the opposite direction. They opened physical stores - first in Southampton, New York in 2017, then a flagship in SoHo, Manhattan in 2018, and another in Boston in 2019. It's like they realized that sometimes people actually want to touch a velvet sofa before dropping a couple grand on it. Revolutionary, right?

The product mix is where they really shine. We're talking furniture, rugs, art, mirrors, tabletop stuff, bed and bath - basically everything you need to make your place look like you hired an interior designer, even if your budget says otherwise. And they've got this thing where they blend designer pieces with vintage finds and their own exclusive collection. It's eclectic in the best way possible.

But notice how they position themselves. They've established themselves as a premiere home furnishings resource for products, expertise, and inspiration to help everyone live their style. That last part - "live their style" - that's the hook. They're not telling you what your style should be. They're giving you the tools to figure it out yourself.

And they're not just selling stuff. Their expert designers provide personalized decorating assistance, in person or remotely. Design professionals who join the To the Trade program not only receive a discount but also have access to concierges dedicated to helping source products, match specs, and more. So whether you're a regular person trying to furnish your first apartment or a professional designer working on a client project, they've got you covered.

The content game is strong too. As a pioneer in content-led commerce, One Kings Lane curates its blog and social channels to offer home tours, designer tips, and more inspiration. They figured out early that people don't just want to buy furniture - they want ideas, inspiration, that little spark that makes them think "oh, I could totally do that in my living room."

Returns are pretty straightforward, which matters when you're buying furniture sight unseen. They accept returns on most products within 30 days of delivery, though items marked as final sale, clearance, as is, or made-to-order aren't returnable. Fair enough.

What's really interesting is the staying power. In an era where online furniture retailers pop up and disappear faster than you can say "flat-pack," One Kings Lane has managed to stick around for over 15 years. That's basically a century in internet years. They've survived acquisitions, market shifts, and a global pandemic that turned everyone into amateur interior designers.

The vibe is accessible luxury - not so precious that you're afraid to actually use your furniture, but elevated enough that your space feels intentional. And in a world where everyone's Instagram feed looks like a West Elm catalog, that kind of curated-but-not-cookie-cutter approach actually stands out.