Orgain - May 14, 2025

Important changes to Reward terms & more.

ShakeUp Rewards changes and maintenance updates.

Important Notice: Upcoming Changes

PROTEIN

SHAKES

BARS

ShakeUp

Rewards

is getting a refresh

in June 2025

Get ready to experience more ways to earn and get rewarded. Plus, a few important changes we want to make you aware of right now.

Expiry Policy Changes

Effective June 2025

ShakeUp Rewards on Orgain.com will be updated to a rolling 12-month expiry policy. A rolling expiry policy means that reward points expire 12 months after points are earned. This means each time you earn points, you will have 365 days from the date earned to use your points before they expire. If for example, you earn points on different dates throughout the year, those points will expire individually—each, 12 months after their respective earned date.

Exception, for unused eligible reward points earned on or, before

June 23, 2025, reward points will expire 365 days later on June 23, 2026.

Planned Blackout Period

Effective June 2025

ShakeUp Rewards will be down for maintenance between the dates June 23, 2025 and June 29, 2025. During this maintenance period, reward members will not be able to submit referrals, receive credit for referrals, earn and spend rewards, or review reward point activities.

We apologize for any inconvenience. If you plan on earning or spending rewards we encourage you to do so in advance of these dates.

FAQ

For points earned before June 2025, will I lose my points after the program is refreshed?

If you have unused, eligible points your point balance may increase after the program is refreshed. However, the value of previously earned points will stay the same and remain unchanged for 12 months or until they are redeemed or, expire - whichever comes first.

For points earned before the ShakeUp Rewards Refresh, will the points expire?

Yes, unused points earned before June 23, 2025 will expire on June 23, 2026. Points earned after June 23, 2025 will expire 12 months from the date earned.