Origins
Origins is a natural skincare brand that combines plant science with advanced technology to create high-performance, clinically proven skincare products powered by nature and proven by science.
-
Origins · Jun 22
-
Origins · Jun 21
-
Origins · Jun 15
-
Origins · Jun 14
-
Origins · Jun 08
-
Origins · Jun 07
Origins customer service
Use any of the convenient means below to contact Origins customer service.
| Phone | (800) 674-4467 |
| Web | https://www.origins.com/customer-service-general |
| Chat | Click to chat |
| [email protected] |
Headquarters
767 Fifth Avenue
New York, NY 10153
(212) 572-4200
Returns
What is the return window?
Products purchased from Origins.com must be returned in new or gently used condition and within 30 days from the date the order is delivered.
Do I need a receipt to return an item?
Origins accepts returns for products purchased from Origins.com only, and all returns are inspected upon receipt at their warehouse. While a receipt isn't explicitly mentioned as required, you would need proof of purchase from Origins.com.
Are there any items that are non-returnable?
Engraved items and items noted as 'final sale' or 'not returnable' are not eligible for exchange or return. Origins eGift Cards are issued by ELC Brands Management Inc. and sold by its third-party partner, CashStar, and thus cannot be exchanged or returned to Origins Online.
How will I receive my refund?
For items returned within our returns policy, the purchase price will be refunded to the original form of payment. Refunds issued to a credit card, Origins gift card, Alipay, or for orders placed through Instagram can take up to 7-10 business days to post to your account.
How do returns work for gift recipients?
If you would like to return or exchange an item you received as a gift, please chat with us.
Editor's Take
Origins isn't just another skincare brand throwing around buzzwords like "natural" and "botanical"-they've actually been walking that walk since 1990. Founded with the mission to create high-performance natural skincare that's powered by nature and proven by science, this Estée Lauder subsidiary has carved out a pretty unique niche in the beauty world.
What sets Origins apart is their commitment to plant science. They use potent plants, organic ingredients and 100% natural essential oils, but here's the thing-they're not just slapping some lavender in a jar and calling it a day. Since 1990, Origins has combined plant science with advanced technology to create clinically proven, naturally powerful skincare. That's the sweet spot where hippie meets lab coat, and it actually works.
Their product lineup reads like a greatest hits of skincare concerns. Notable lines include the "A Perfect World" line of products, and they've got this ongoing collaboration with Dr. Andrew Weil that targets inflammation and sensitive skin. But probably their biggest claim to fame? Clear Improvement Active charcoal mask to clear pores-it's still the #1 mask in America. That's not just marketing fluff; that's staying power.
The sustainability angle isn't just window dressing either. Their 100% vegan products are crafted with sustainability at heart, and they've been serious about environmental responsibility for decades. They created the first cosmetic container recycling program in the industry and have worked with organizations like Global ReLeaf to plant trees around the world. By age 25, Origins has helped to plant over 600,000 trees-which is pretty impressive for a beauty brand.
They're not trying to be everything to everyone, but if you're looking for skincare that actually delivers on its natural promises without sacrificing efficacy, Origins has been doing it right for over three decades.