Ornament Shop

Ornament Shop is the largest online retailer of hand-personalized Christmas ornaments, offering over 5,000 custom ornaments for families, holidays, and special occasions. With over 40 years of experience, they specialize in creating meaningful keepsakes personalized with names, photos, and dates.

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Ornament Shop customer service

Ornament Shop customer service

Use any of the convenient means below to contact Ornament Shop customer service.

Ornament Shop jobs

Ornament Shop jobs

Join the Ornament Shop team! We're looking for passionate individuals to help us continue to grow our business. Discover exciting opportunities to make a true impact.

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location

Headquarters

215 Monroe Street North Suite 401
Hudson, WI 54016
(715) 939-4084
[email protected]

Returns

Are there any items that are non-returnable?
Because each ornament is made just for you, we can't accept returns on personalized items. Since virtually all of Ornament Shop's products are personalized, this means most items cannot be returned unless there is a defect or error on the company's part.

What if I received a damaged or incorrect item?
If you receive a damaged ornament, the company will work with you on a replacement. Based on customer reviews, the first ornament came damaged, but the company replaced it immediately and it was perfect. You should contact customer service as soon as possible if you receive a damaged or incorrect item.

How will I receive my refund?
Once the refund is processed, funds will reappear in your account within three to five business days. Refunds are typically issued to the original payment method used for the purchase.

Who pays for return shipping?
Return shipping fees apply. Customers are generally responsible for return shipping costs unless the return is due to a company error or defect.

Editor's Take

So here's the thing about Ornament Shop - it's basically been around forever (over 40 years, actually), but it's also kind of brand new. Confusing? Let me explain.

At Ornament Shop (formerly Ornamentshop.com), they've helped families celebrate life's special moments for over 40 years with the largest selection of personalized Christmas ornaments. But the really interesting part is what happened recently. In 2024, Ornament Shop was acquired by Scott and Adam, two brothers who stepped in with a clear goal: to restore and revitalize the brand. And when I say revitalize, I mean they literally moved the entire operation from Ohio to Hudson, Wisconsin, renovated a historic building, and rebuilt everything from scratch.

Adam's a retired Navy SEAL, which sounds like the most random background for running an ornament company until you think about it. The guy managed complex logistics under pressure - turns out that's pretty useful when you're coordinating the personalization of thousands of fragile ornaments. With a selection of over 5,000 ornaments, they're the largest seller of personalized Christmas ornaments on the Internet.

Here's what makes them different: everything is hand-personalized. Not printed by a machine - actually written by hand. Personalization times range from 3-5 business days before shipping. Shipping times depend on the method chosen at checkout plus the personalization time. So yeah, you need to plan ahead a bit, but that's because real people are actually writing your names and dates on these ornaments.

The selection is honestly overwhelming in the best way. From Personalized Christmas Ornaments to Halloween ornaments and Thanksgiving tree decor to baby's first Christmas ornaments and Disney collectibles by Hallmark, their handcrafted designs capture every memory. They've got ornaments for basically every life event, hobby, profession, and family configuration you can imagine.

Notice how they're not just doing Christmas anymore? That's part of the new direction - expanding into year-round celebrations while keeping that core personalization that made them famous. The brothers clearly saw potential beyond the holiday rush.

One thing to know: Because each ornament is made just for you, they can't accept returns on personalized items. Makes sense when you think about it - they can't exactly resell something with your kid's name on it. But if something arrives damaged, they'll work with you on replacements.

The company's been through some transitions over the years, and if you dig into reviews you'll find mixed experiences from different eras. But the current ownership seems focused on getting back to quality and customer service. They're real people, and they're happy to help Monday - Friday, 9AM - 4PM CST. Call them at (715) 939-4084.

If you're the type who wants ornaments that actually mean something - not just generic decorations but pieces that tell your family's story - this is your place. Just order early, double-check your spelling, and prepare to start a tradition that'll have your grandkids fighting over who gets which ornament someday.