Orvis
Founded in 1856, Orvis is America's oldest mail-order retailer specializing in fly-fishing equipment, outdoor apparel, hunting gear, dog products, and home furnishings. The family-owned company operates retail stores across the US and UK while maintaining a strong commitment to conservation and customer satisfaction.
Orvis customer service
Use any of the convenient means below to contact Orvis customer service.
| Phone | (888) 235-9763 |
| Web | https://www.orvis.com/customer-care.html |
Orvis jobs
From our corporate headquarters in Sunderland, Vermont, to our fulfillment center in Roanoke, Virginia, or at any of our retail locations across the US and UK, explore career opportunities. At Orvis, our Associates are front line Retail Guides-inspiring, outfitting, and guiding customers on their outdoor adventures.
View current Orvis jobsHeadquarters
178 Conservation Way
Sunderland, VT 05250
(802) 362-1300
Returns
What is the return window?
All merchandise purchased from Orvis is covered by our Great Catch Guarantee-100% customer satisfaction has been our commitment since 1856. If you aren't happy with a product or service, we want to know about it and make it right. While Orvis doesn't specify a strict time limit, their policy emphasizes customer satisfaction above all.
Do I need a receipt to return an item?
As long as a proof of purchase is provided, we will issue a full refund back to the original method of payment, minus any shipping and/or return label fees. For a return without proof of purchase, the credit will be in the form of an Orvis Gift Card.
Can I return online purchases in-store?
Return your store or website purchase in any of our Orvis Retail locations (Orvis-Authorized Dealers are not able to process returns). Bring your item, its original packaging and tags (if available), and proof of purchase and our associates can quickly and easily process your refund or exchange in the store.
How will I receive my refund?
For items purchased with credit cards, please bring the original card to receive your refund. If the original form of payment is unavailable, refunds will be issued as an Orvis gift card. Refunds for things like shipping fees or coupons added after the purchase take 3-5 business days but refunds for returned merchandise take 2-3 weeks and may take up to 4 during peak returns season.
How do returns work for gift recipients?
Sometimes a gift just does not work out and we would be happy to help set that right! If you need to set up a gift return, please chat with us or give us a call and we can set it up for you. If you have a gift receipt, please have that handy when you contact us. Gift returns will be credited in the form of an Orvis Gift Card.
Editor's Take
So here's the thing about Orvis-it's basically the granddaddy of American outdoor retail, and that's not just marketing speak. Founded in 1856 in Manchester, Vermont, this company has been around longer than most of us can wrap our heads around. Like, they were selling fly-fishing gear before the Civil War even started. That kind of longevity doesn't happen by accident.
What makes Orvis different from your typical outdoor retailer is how deeply they're woven into the fabric of fly-fishing culture specifically. They didn't just sell rods-they invented some of the most important innovations in the sport. Charles Orvis received a patent in 1874 for a fly reel design that historians literally call "the benchmark of American reel design." And get this: his daughter, Mary Orvis Marbury, basically helped standardize fly patterns in the 1870s and wrote an encyclopedic reference book that went through nine reprints by 1896. The company has always been about more than just moving product.
But Orvis isn't stuck in the past, even if their heritage is impressive. Walk into one of their stores today and you'll find everything from technical fishing gear to dog beds (they're weirdly passionate about dogs), home furnishings, and quality outdoor apparel for men and women. They've got about 40 retail locations across the US, plus they work with over 550 independent dealers. The Perkins family has owned the company since 1965, and they've managed to keep that family-business feel while growing into a serious multi-channel retailer with around 1,500 US employees.
Here's what really stands out: their commitment to conservation isn't just window dressing. Orvis donates 5% of pre-tax profits to conservation efforts, and over the past 25 years, they and their customers have raised and donated more than $20 million to protecting nature. When the CEO says, "If we are to benefit from the use of our natural resources, we must be willing to act to preserve them," it actually means something coming from a company that's been around for 169 years.
The customer service piece is interesting too. They've had this "Great Catch Guarantee" since 1856-basically a 100% satisfaction commitment that predates modern consumer protection laws by, oh, about a century. You can return stuff to their retail stores, mail it back, or handle it online through their self-service portal. And they actually mean it when they say they'll make it right if you're not happy.
One thing worth noting: Orvis runs fly-fishing schools and wingshooting schools, which is kind of brilliant. Instead of just selling you expensive gear and wishing you luck, they'll actually teach you how to use it. They've got this whole Learning Center online with hundreds of videos, and their blog gets over 2.5 million visitors per year. It's like they understand that building a community around outdoor sports is better business than just being a transaction machine.