Otherland
Otherland is a direct-to-consumer candle brand that creates clean-burning, artfully designed candles with coconut and soy wax blends. They transform homes into expressive worlds through carefully crafted fragrances.
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Otherland · Jun 17
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Otherland · Jun 15
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Otherland · Jun 09
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Otherland · Jun 08
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Otherland · Jun 05
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Otherland · May 31
Otherland customer service
Use any of the convenient means below to contact Otherland customer service.
| Phone | (800) 366-4071 |
| Web | https://www.otherland.com/pages/help-faq |
| [email protected] |
Headquarters
9 W 57th St Ste 4500
New York City, NY 10019
(800) 366-4071
[email protected]
Returns
What is the return window?
All returns must be processed within 30 days of receiving the order.
How will I receive my refund?
Please allow 5-7 business days for your refund to process after we receive your return.
What if I received a damaged or incorrect item?
If the scent is not what you expected or you do not enjoy the scent for any reason, please email us at [email protected] and we will process a refund or exchange.
How do I start a return online?
Please email [email protected] with your order number (found on your order confirmation email) to initiate a return or exchange.
Are there any items that are non-returnable?
Final sale items may not be returned.
Editor's Take
So here's the thing about Otherland-they've basically cracked the code on making candles that don't suck. And trust me, that's harder than it sounds.
Most candle companies fall into one of two camps: the fancy ones that cost $80 and make you feel guilty about actually lighting them, or the cheap ones that smell like someone dumped vanilla extract into melted crayon. Otherland sits right in that sweet spot at $36, which is expensive enough to feel special but not so pricey that you'll hoard them like precious artifacts.
What makes them different? Well, for starters, they use a coconut and soy wax blend with 100% cotton wicks-none of that paraffin nonsense that turns your living room into a chemistry experiment. They're cruelty-free and vegan, which matters more than you might think when you're literally breathing in whatever they put in there.
But here's where it gets interesting: they've gone viral on TikTok over 10 times by teaching people how to actually take care of candles. Turns out Gen Z doesn't Google "how to fix candle tunneling"-they TikTok it. And Otherland was smart enough to be there with answers, racking up over 6.6 million views on a single video about fixing tunneling with foil.
The brand started when co-founder Abigail Cook Stone, who used to be an art buyer for Ralph Lauren, got tired of settling for boring, overpriced candles. They spent a year testing hundreds of fragrances and accidentally starting small fires in their kitchen to create something better. That kind of obsessive attention to detail shows-their candles really do smell as beautiful as they look.
Recently, Otherland joined forces with CURiO Brands, the company behind Capri Blue and Thymes. It's one of those acquisitions that actually makes sense-they get the infrastructure to expand beyond their direct-to-consumer roots while keeping the creative edge that made them special in the first place.
The real test? People who discover them on TikTok actually show up at their New York store. In a world where social media buzz rarely translates to real business, that's pretty telling.