OtterBox
OtterBox is a leading manufacturer of protective cases, screen protectors, power banks, and mobile accessories for smartphones, tablets, and other electronic devices. Founded in 1998 in Fort Collins, Colorado, the company has become synonymous with trusted device protection.
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OtterBox · Jun 21
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OtterBox customer service
Use any of the convenient means below to contact OtterBox customer service.
| Phone | (855) 688-7269 |
| Web | https://www.otterbox.com/en-us/support.html |
| Chat | Click to chat |
OtterBox jobs
Fast-paced and full of fun, Otter Products has a work environment like no other. We call ourselves Otters and we are passionate folk.
View current OtterBox jobs
Headquarters
209 S Meldrum Street
Fort Collins, Colorado 80521
(855) 688-7269
Returns
What is the return window?
OtterBox accepts returns within 30 days of the original purchase only if the product was purchased directly from OtterBox.com. This gives customers a full month to decide if they're satisfied with their purchase.
Do I need a receipt to return an item?
You need to have your order confirmation, receipt, or invoice ready. OtterBox requires proof of purchase to process any return. This documentation will expedite the process and help ensure that you receive your refund or exchange as quickly as possible.
Are there any items that are non-returnable?
Personalized or custom products cannot be returned unless they are defective. Additionally, items must be unused, undamaged, and in their original packaging. Products damaged through misuse or improper handling are not covered.
How will I receive my refund?
Credits will be issued in the form of a refund to the payment method used for the original purchase. Refunds are typically processed within 7-10 business days after OtterBox receives your returned item.
Who pays for return shipping?
Return shipping costs are the customer's responsibility unless the item is defective. If your item is defective or damaged upon arrival, OtterBox will cover the return shipping cost. In such cases, OtterBox will cover the return shipping costs.
Editor's Take
So here's the thing about OtterBox - they basically wrote the book on keeping your phone alive. And I mean that literally, because before they came along in 1998, most of us were just crossing our fingers every time we dropped our phones.
The company started in a garage in Fort Collins, Colorado, which feels almost too perfect for a tech success story. Since 1998 OtterBox has grown from our founder's garage in Colorado into a family-led, global brand synonymous with quality. But what's kind of fascinating is that they didn't even start with phone cases. The company was founded in 1998 as a manufacturer of water-resistant boxes meant to house electronic devices, mostly catering to outdoor enthusiasts. Since then, OtterBox has produced both water-resistant and non-water-resistant protective phone cases for smartphones.
These days, OtterBox isn't just about those chunky Defender cases your dad probably has on his phone. They've expanded into screen protectors, power banks, charging cables, and even coolers and tumblers. In May 2017, OtterBox announced a new product line, a line of coolers and tumblers called Venture Coolers. In 2020, OtterBox launched power banks, charging kits, and cables that work with both Apple and Android products. The brand has basically become synonymous with protection - not just for phones, but for your whole mobile lifestyle.
What really sets them apart is their warranty program. Most companies make you jump through hoops, but OtterBox actually stands behind their products with what they call the OtterBox Protection Program. And they're not messing around with compatibility either - as of 2024, OtterBox provides cases for products by Amazon, Apple, BlackBerry, Google (Pixel), HTC, LG, Microsoft, Motorola, Nokia, OnePlus, and Samsung.
The company's also got this whole philanthropic angle through the OtterCares Foundation, which is pretty cool. They're not just about making money - they're investing in education and inspiring kids to be entrepreneurial. It's that kind of values-driven approach that probably explains why they've managed to stay family-led even as they've grown into a global brand.
Notice how they've managed to stay relevant too? While other accessory brands come and go, OtterBox keeps evolving. They acquired LifeProof back in 2013, branched into gaming accessories in 2021, and they're constantly updating their product lines to match whatever new phone just dropped. That's the kind of adaptability that keeps a brand alive for over 25 years.