OXO

OXO is an American manufacturer of kitchen utensils, office supplies, and housewares founded in 1990, known for their ergonomic Good Grips line and Universal Design principles that make everyday tools accessible and comfortable for everyone.

All OXO newsletters
OXO customer service

OXO customer service

Use any of the convenient means below to contact OXO customer service.

Phone (800) 545-4411
Web https://www.oxo.com/contact-us
location

Headquarters

601 W 26th Street, Room 910
New York, NY 10001
(800) 545-4411

Returns

What is the return window?
Merchandise may be returned for a refund for any reason within 30 days from the shipping date. After 30 days, only unused and unwashed merchandise may be returned for a refund.

Are there any items that are non-returnable?
OXO products must be unopened to receive refund. The OXO Better Guarantee does not apply to OXO Brew appliances, select OXO Tot items, bakeware, cookware and knives.

How will I receive my refund?
Your return will be processed within 2 business days of receipt at our warehouse, and a refund will be issued in the form of your original payment method.

What if I received a damaged or incorrect item?
If you're not satisfied with your purchase, OXO wants to hear about it. They'll replace it or refund you, because they're here to make it better - guaranteed.

Editor's Take

You know those kitchen tools that just feel right in your hand? The ones you reach for without thinking because they actually work the way they're supposed to? That's basically OXO's entire thing, and honestly, it's kind of brilliant.

Founded in 1990 and based in New York City, the company started with a simple observation: Sam Farber noticed his wife, Betsy, who suffered from mild arthritis in her hands, was having difficulty gripping ordinary kitchen tools. Instead of just accepting that kitchen gadgets were supposed to be uncomfortable, he decided to do something about it. And that's how we got those iconic black rubber handles that are now everywhere.

But here's what makes OXO different from your average housewares brand - they're obsessed with Universal Design. They notice problems people don't realize are problems until they solve them. They see opportunities to improve a product or a process, or a part of everyday life, and they make things that make things better. It sounds simple, but think about it: how many companies actually test their products with people who have arthritis, or limited hand strength, or are just trying to cook dinner after a long day?

The product line has grown way beyond that original vegetable peeler. From cooking and baking to brewing and entertaining to cleaning and organizing, to everyday adventures with little ones, they've basically covered every room in your house. Their POP containers (you know, those satisfying push-button storage containers) have become a pantry organization staple. The salad spinner that actually works. The angled measuring cup you can read without bending over. These aren't revolutionary inventions, but they're thoughtful improvements that add up.

And they stand behind their stuff. Everything they make is built to last - their products are engineered for functionality and durability - it's why they guarantee them for life. That's not just marketing speak either; they'll actually replace or refund products that don't meet expectations.

Recently, OXO became a proud member of 1% for the Planet, committing 1% of their annual sales to environmental non-profits. After 30 years of making everyday tasks easier, they're expanding their mission to include the planet too. Plus, since 2011, OXO has donated over $2.5 million to Cookies for Kids' Cancer, a nonprofit founded by two OXO employees after their son was diagnosed with pediatric cancer.

The company is now part of Helen of Troy Limited, which means they've got the resources of a larger corporation while maintaining that focus on thoughtful design. Whether you're a professional chef or someone who just wants their kitchen tools to not suck, OXO's approach - notice the problem, fix it properly, make it accessible to everyone - has pretty much changed expectations for what household tools should be.