Packaging Supplies by Mail
PackagingSuppliesByMail.com is your source for quality wholesale shipping, packaging, medical, and safety supplies online since 2009.
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Packaging Supplies by Mail · Jun 22
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Packaging Supplies by Mail · Jun 17
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Packaging Supplies by Mail · Jun 15
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Packaging Supplies by Mail · Jun 09
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Packaging Supplies by Mail · Jun 08
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Packaging Supplies by Mail · Jun 03
Packaging Supplies by Mail customer service
Use any of the convenient means below to contact Packaging Supplies by Mail customer service.
| Phone | (800) 456-2467 |
| Web | https://www.packagingsuppliesbymail.com/contact |
| [email protected] |
Returns
What is the return window?
Returns must be within 30 days of purchase and in original packaging.
Are there any items that are non-returnable?
A restocking fee of 20% will be applied to returns. If you place an order for the incorrect product, you will be responsible for returning the item at your own cost. We do not provide return labels for orders placed in error by the customer.
Who pays for return shipping?
The Customer is responsible for shipping costs on returns unless a shipping error or quality issue has occurred.
What if I received a damaged or incorrect item?
If there's been a quality issue with the product you have received, please contact us immediately. For quality issues within 30 days of order placement, upon determination of the quality issue, you will be provided with the option of returning the product for reshipment or refund based on the totality of the issue. If we have sent you an incorrect product and you are unable to use it, we will immediately ship the correct product to you. We will provide you with a return label to ship the incorrect product back to us.
Editor's Take
So here's the thing about Packaging Supplies by Mail-they're basically the stretch wrap kings of Cleveland, and they've been at it since 2009. What started as a packaging supply company has grown into something pretty impressive, with multiple warehouses and a reputation that stretches (pun intended) across the entire United States.
The company's bread and butter is stretch wrap manufacturing, but don't let that fool you into thinking they're a one-trick pony. They've got everything from poly bags to carton sealing tapes, industrial gloves to mailing envelopes. It's like a candy store for anyone who needs to ship, pack, or protect stuff-which, let's be honest, is pretty much everyone these days.
What's interesting is how they've positioned themselves in the market. While most packaging companies are fighting over retail customers, PSBM has carved out this sweet spot serving everyone from massive corporations to small businesses to regular folks shipping from home. They've managed to become a Top-Rated Seller on both Amazon and eBay, which isn't exactly easy to pull off in such a competitive space.
Their whole operation runs on this e-commerce model, even though they've got physical warehouses scattered around. It's smart, really-they can offer that wholesale pricing and bulk deals while still being accessible to smaller customers who just need a few rolls of tape. And speaking of bulk deals, they're pretty serious about their pallet pricing. If you're buying in volume, they want your business.
The customer service angle is solid too. They've got the usual suspects-phone, email, live chat-but what stands out is their shipping policy. Free shipping on most categories, same-day shipping if you order before noon EST, and they'll ship pretty much anywhere in the continental US. For a company that's been around since 2009, they've clearly figured out the logistics game.
One thing that caught my attention is their 20,000 square feet of warehouse space. That's not huge by industrial standards, but it's substantial enough to handle serious volume. Plus, being based in Cleveland gives them decent access to major shipping routes without the crazy overhead costs of coastal cities.