Parachute Home
Parachute makes premium quality home essentials including bedding, bath linens, decor and more, designed in Los Angeles and responsibly manufactured using only premium quality materials.
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Parachute Home · Jul 02
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Parachute Home · Jun 08
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Parachute Home · May 31
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Parachute Home · May 26
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Parachute Home · May 24
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Parachute Home · May 22
Parachute Home customer service
Use any of the convenient means below to contact Parachute Home customer service.
| Phone | (888) 967-8832 |
| Web | https://parachutehome.com/help |
| [email protected] |
Parachute Home jobs
Parachute seeks enthusiastic, customer-facing team members who ensure best-in-class customer care and elevated service experience while cultivating an environment of customer connection. Experience in and passion for home interiors is preferred.
View current Parachute Home jobs
Headquarters
3525 Eastham Drive
Culver City, CA 90232
(888) 967-8832
[email protected]
Returns
What is the return window?
If you are unsatisfied with your purchase for any reason, Parachute accepts returns within 60 days of receipt. You must postmark your items for return within 90 days of delivery receipt to be eligible for a refund.
Are there any items that are non-returnable?
Parachute does not accept returns on final sale items (including products by Vitruvi, OSEA, Maileg, Kelley Burnett, Iris Hantverk, Woodlot and Baudelaire), furniture, gift cards, fabric swatches and donations to Nothing but Nets.
How will I receive my refund?
Returns will be refunded in the original method of payment. Please allow 10 to 14 business days for your return to process, and they will send an email notification once items have been received and the refund has been initiated, with the full refund amount appearing back in the original account within three to five business days.
Can I return online purchases in-store?
Yes, you can simply stop by any Parachute store during business hours to drop off your return, and your refund will be initiated immediately.
Who pays for return shipping?
There is a flat rate $8 mail-in return fee within 60 days that applies to all products except mattresses, furniture, and final sale items. They offer free returns for eligible items returned in a Parachute store and for eligible items returned for store credit.
Parachute Home hours
| Sunday | 11:00am - 6:00pm |
| Monday | 11:00am - 7:00pm |
| Tuesday | 11:00am - 7:00pm |
| Wednesday | 11:00am - 7:00pm |
| Thursday | 11:00am - 7:00pm |
| Friday | 11:00am - 7:00pm |
| Saturday | 11:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Parachute Home.
Check my Parachute Home hours
Editor's Take
So here's the thing about Parachute-they've basically cracked the code on making bedding feel like a lifestyle choice rather than just, you know, something you sleep on.
Founded in 2014 and headquartered in Venice, CA, this isn't your typical home goods company. The founder, Ariel Kaye, had one of those "aha" moments while staying at a hotel on the Amalfi Coast-she discovered incredibly soft bedding and realized the home market was full of products that all looked the same, lacking that European quality without the hefty price tag or chemical treatments.
And honestly? They've delivered on that vision. Parachute focuses on providing premium sheets at reasonable prices, with production facilities in Portugal, Turkey, Italy, and the United States. But what really sets them apart is how they've built this whole ecosystem around the idea of "home."
Their product range has expanded way beyond bedding-they've got one of the strongest bath categories among bedding brands, with towels, robes, bath salts, slippers, and even moved into decor and living with table runners, throws, candles, and bed frames. It's like they're saying, "Why stop at sheets when we can help you create an entire vibe?"
The shopping experience is genuinely impressive too. They offer four retail locations plus an excellent online experience with perfectly organized filters that make it easy to find exactly what you want by product category, material, and color. As of recent counts, they've expanded to multiple locations including Venice CA, Silver Lake CA, Portland OR, and New York NY.
What's particularly smart is their approach to sustainability and customer experience. They're Oeko-Tex Standard 100 certified, meaning their products surpass the highest criterion for testing harmful chemicals and synthetics, and unlike other bedding brands, they don't artificially soften their fabrics. Plus, they offer free shipping and returns with a 60-day trial-basically letting you live with their products long enough to know if they're right for you.
The brand has this interesting positioning where they're premium but accessible, European-inspired but California-designed. With annual revenue reaching $75M as of June 2025, they've clearly found their sweet spot in the market.