Parts Express
Parts Express is a worldwide leader in the development and distribution of audio components since 1986, offering high-demand and hard-to-find products for Home Audio, Commercial Audio, Professional Audio and Lighting, and Mobile Electronics markets.
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Parts Express · Jun 21
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Parts Express · Jun 15
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Parts Express · May 26
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Parts Express · May 25
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Parts Express · May 21
Parts Express customer service
Use any of the convenient means below to contact Parts Express customer service.
| Phone | (800) 338-0531 |
| Web | https://www.parts-express.com/contact-us |
| Chat | Click to chat |
| [email protected] |
Parts Express jobs
Whether at our retail store, warehouse, marketing/product development offices, or our industry leading customer contact center, our team is 100% committed to offering goods and services that bring our customers exceptional value, and a pleasantly memorable experience before, during, and after.
View current Parts Express jobs
Headquarters
725 Pleasant Valley Drive
Springboro, OH 45066-1158
(937) 743-3000
[email protected]
Returns
What is the return window?
If for any reason you are not satisfied with your purchase or simply change your mind, feel free to return it within 60 days of the invoice date in new, pristine condition for a full merchandise refund.
Are there any items that are non-returnable?
Special orders are non-cancelable, non-returnable, and non-refundable and may require pre-payment. Speakers must be free of mounting marks or scratches (especially around the mounting holes), solder on the connectors, sealing caulk, dirt, sawdust, or other debris.
How will I receive my refund?
The refund will be issued to your original payment method. If the return is initiated after 60 days from receipt during the warranty period, the customer is responsible for the return shipping costs. However, Parts Express will cover the shipping costs for your replacement unit.
What if I received a damaged or incorrect item?
Please inspect your shipment upon receipt for any damage or fulfillment errors, and we will correct them promptly. We will provide a full refund, including return ground shipping charges.
How do I start a return online?
Our Customer Service team is happy to help if you have any questions. For items warrantied through Parts Express, we will issue a Return Authorization number.
Editor's Take
So here's the thing about Parts Express-it's basically the audio geek's candy store, and it's been that way since 1986. Started in some dusty old automotive plant in Dayton, Ohio, and now they're sitting pretty in a massive 120,000 square foot warehouse in Springboro. That's not just warehouse space, either. They stock over 18,000 audio components from more than 200 brands, which is kind of insane when you think about it.
What makes them different? Well, they're not trying to be Best Buy. Parts Express caters to a pretty specific crowd-DIY speaker builders, commercial sound contractors, OEMs, and those technical electronics enthusiasts who actually know what a crossover does. You know, the people who get excited about raw speaker drivers and transducers. They've got their own house brand called Dayton Audio, which has become surprisingly popular in the DIY community, and they carry everything from the obscure connectors you can't find anywhere else to high-end audio gear from brands like Pioneer and Yamaha.
The company runs this annual Speaker Design Competition every summer that brings audio nerds from all over to Ohio. And they've got Tech Talk, this forum they've been running since 2005 where people share projects and troubleshoot audio problems. It's that kind of community engagement that keeps customers coming back-that and their 60-day no-hassle return policy, which is pretty generous in this industry.
But let's be real about a few things. Their customer service hours are limited to weekdays, 8 AM to 5 PM ET, which can be frustrating if you're working on a project over the weekend. And while they offer free economy shipping on orders over $99, some customers have noted that shipping times can be slower than expected. Their social media presence exists, but they're not exactly winning awards for engagement there.
Still, if you're building speakers, setting up a home theater, or need some weird audio component that nobody else carries, Parts Express is probably already bookmarked in your browser. They've carved out this niche where they're not the cheapest and they're not the fastest, but they've got the stuff you actually need, and their technical support team actually knows what they're talking about. That counts for something.