Party City
Party City is a party supply retailer offering balloons, decorations, costumes, tableware, and celebration essentials for birthdays, holidays, and special occasions. With 26 franchise stores nationwide and online shopping available, Party City provides party supplies and themed decorations for all types of celebrations.
Party City customer service
Use any of the convenient means below to contact Party City customer service.
| Phone | (800) 727-8924 |
| Web | https://www.partycity.com/help.html |
| [email protected] |
Headquarters
100 Tice Boulevard
Woodcliff Lake, NJ 07677
(973) 453-8601
Returns
What is the return window?
Party City accepts returns within 30 days of purchase. Items must be unopened to be eligible for return.
Do I need a receipt to return an item?
Yes, Party City will accept returns without a receipt, but you will receive the lowest selling price from the previous 90 days, and all returns without a receipt must be accompanied by a valid photo ID.
Are there any items that are non-returnable?
Seasonal and clearance items are not eligible for return. All seasonal merchandise must be returned at least 7 days before the holiday, for example, Halloween-themed items need to be returned a week before October 31st.
How will I receive my refund?
Once Party City receives your return, the refund will be reflected in your bank statement within 2-5 business days. Party City typically issues refunds in the original form of payment-if you made a purchase using a credit card, they will credit the refund back to the same card, and they process cash refunds for purchases made with cash.
Can I return online purchases in-store?
Purchases made in stores are subject to the return policy of the individual store and may not be accepted-it's recommended to call your local store directly to verify their return policy before attempting a return. You can't bring online orders back to a Party City store for a return, as store staff may not accept online purchase returns and each location sets its own rules.
Party City hours
| Sunday | 10:00am - 6:00pm |
| Monday | 10:00am - 7:00pm |
| Tuesday | 10:00am - 7:00pm |
| Wednesday | 10:00am - 7:00pm |
| Thursday | 10:00am - 7:00pm |
| Friday | 9:00am - 8:00pm |
| Saturday | 8:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Party City.
Check my Party City hoursEditor's Take
Party City's story is kind of wild when you think about it. For nearly four decades, this place basically owned the celebration space-like, where else were you gonna get those giant number balloons and themed napkins that actually matched? Steve Mandell started it all back in 1986 with $125,000 and a single store in East Hanover, New Jersey, and within a year he was already planning location number two.
But here's the thing about Party City that most people don't realize: one quarter of their revenue-we're talking $560 million-came from Halloween alone. That's a massive chunk of business riding on basically two months of the year. And they knew it, too. After just one year in business, Mandell decided to go all-in on Halloween, turning over a quarter of his store into a "Halloween Costume Warehouse". Smart move at the time, but it also meant the company lived and died by seasonal swings.
The company went through some serious ups and downs. They grew like crazy-franchising, acquiring competitors, eventually operating over 850 stores. But then came the perfect storm: e-commerce eating into brick-and-mortar sales, competition from Amazon and big-box retailers, a helium shortage (yes, really), and pandemic-related cost increases. In December 2024, Party City filed for Chapter 11 bankruptcy for the second time, laid off administrative employees, and announced they would close most remaining stores in the United States, though franchise locations in places like Canada, Puerto Rico, and Hawaii continue to operate.
So what's left? Well, 26 franchise stores are still open nationwide, and you can still shop online. It's a drastically smaller operation than the Party City most of us remember, but they're still in the game. The brand that once dominated every strip mall in America has basically become a boutique operation-which is kind of ironic when you think about how it started as a scrappy underdog taking on fragmented mom-and-pop shops.
Notice how retail works in cycles? Party City disrupted the party supply market, grew massive, then got disrupted itself. The franchise model might actually be what saves the brand long-term-those locally owned stores have more flexibility to adapt to their markets. But man, it's weird to think that the place where you bought your kid's first birthday decorations might not be around for their high school graduation party.