Patagonia

Patagonia is an outdoor apparel company founded in 1973, recognized internationally for its commitment to authentic product quality and environmental activism. The company designs clothing and gear for climbing, surfing, skiing, snowboarding, fly fishing, and trail running.

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Patagonia customer service

Patagonia customer service

Use any of the convenient means below to contact Patagonia customer service.

Phone (800) 638-6464
Web https://help.patagonia.com/s
Email [email protected]
Patagonia jobs

Patagonia jobs

We are looking for highly motivated, unconventional thinkers - those who love big challenges, preserving wild places, and value equity, belonging and justice. Our retail stores are much more than places for people to purchase our products. Many serve as community gathering places for the nonprofits we support through our environmental grants and a physical space where we provide opportunities for people to learn about our gear, our passion for outdoor sports and our advocacy and activism efforts.

View current Patagonia jobs
location

Headquarters

259 W. Santa Clara Street
Ventura, CA 93001
(805) 643-8616
[email protected]

Returns

What is the return window?
You are welcome to return anything that was purchased from Patagonia-both new and sale items. Although there is no set time limit, we ask that returns for fit or color be made in a timely manner and that items be kept in new condition with tags attached. Returns received more than one year after the purchase date will be refunded with a Patagonia merchandise credit.

Can I return online purchases in-store?
Patagonia stores are happy to accept returns or help you with an exchange. To find a Patagonia-owned store near you, use our Store Locator.

Who pays for return shipping?
If you have your order number, we recommend using our $7.00 printable return shipping label, which includes tracking and insurance for your package. The $7.00 return shipping cost will be deducted from your refund and applied to your original form of payment. We will waive the $7.00 return shipping cost when you request a Patagonia merchandise credit for your refund instead of the original form of payment.

How do I start a return online?
To begin the online return process, visit our Returns page. You will need your order number and email to begin the online return process.

How will I receive my refund?
Credit will be applied to the original payment method whenever possible. Returns marked as gift or returned more than 1 year after the purchase date will be issued a merchandise credit.

Patagonia hours

Patagonia hours

Sunday 11:00am - 5:00pm
Monday 10:00am - 6:00pm
Tuesday 10:00am - 6:00pm
Wednesday 10:00am - 6:00pm
Thursday 10:00am - 6:00pm
Friday 10:00am - 6:00pm
Saturday 10:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Patagonia.

Check my Patagonia hours

Editor's Take

So here's the thing about Patagonia-it's kind of become this weird cultural phenomenon where the brand means something way beyond just selling fleece jackets. And that's not by accident.

Founded by Yvon Chouinard in 1973 and based in Ventura, California, Patagonia started as a company making climbing gear for alpinists. But somewhere along the way, it evolved into this environmental activism machine that happens to also make really good outdoor clothing. The company is recognized internationally for its commitment to authentic product quality and environmental activism, donating 1% of sales annually, contributing over $100 million in grants and in-kind donations since 1985. That's not marketing speak-they actually do it.

The Ventura headquarters sits in this beautifully remodeled 1920s building that used to be a meat packing plant. Great Pacific Iron Works was Patagonia's very first store. We opened our doors in 1972 in the old Hobson meat packing plant a short drive to some of California's best surf and within shouting distance of Patagonia founder/owner Yvon Chouinard's Tin Shed blacksmith shop. There's something poetic about that origin story-starting in a literal tin shed and growing into a company with over 100 stores worldwide.

But what really sets them apart is their Ironclad Guarantee. Patagonia provides lifetime product guarantees and offers repairs. They'll fix your stuff basically forever, which is pretty radical in an era of planned obsolescence. And they launched Worn Wear, this whole program where you can trade in used Patagonia gear for credit. In 2017, Patagonia created a trade-in and exchange program called Worn Wear. Through this program, merchandise in good condition can be returned for new merchandise credits. The used merchandise is cleaned, repaired and sold on its Worn Wear website.

The company got even more interesting in 2022. Chouinard transferred ownership of Patagonia (all of its voting stock, about 2% of total stock) to the Patagonia Purpose Trust, a trust overseen by the Chouinard family and advisors. Chouinard's stated goal was for profits to be used to address climate change and protect land. Basically, the founder gave away the entire company to fight climate change. You don't see that every day.

Notice how Patagonia's become almost synonymous with a certain lifestyle? Medical students call their fleece jackets "Patagucci" because they're everywhere in hospitals. Finance bros wear the vests. Outdoor enthusiasts swear by the technical gear. It's this weird cross-section of people who normally wouldn't shop at the same places, all united by these jackets.

The product line spans everything from technical alpine climbing gear to everyday wear-fleeces, down sweaters, rain shells, board shorts, and even a food division called Patagonia Provisions that makes things like tinned fish and jerky. They're serious about the "silent sports" philosophy: climbing, surfing, skiing, fly fishing, trail running. No motors, no crowds, just you and nature.

And they're not shy about their politics. They've pulled advertising from Facebook over misinformation concerns, sued the Trump administration over public lands, and regularly use their platform for environmental advocacy. Some companies would call that risky. Patagonia calls it Tuesday.