Paul Mitchell
Paul Mitchell is the #1 professional hair styling brand worldwide, offering salon-quality hair care products, styling tools, and beauty education through their network of schools.
-
Paul Mitchell · Jun 21
-
Paul Mitchell · Jun 18
-
Paul Mitchell · Jun 11
-
Paul Mitchell · Jun 08
-
Paul Mitchell · Jun 01
-
Paul Mitchell · May 31
Paul Mitchell customer service
Use any of the convenient means below to contact Paul Mitchell customer service.
| Phone | (800) 793-8790 |
| Web | https://www.paulmitchell.com/contact-us |
| [email protected] |
Headquarters
1888 Century Park East, Suite 1600
Century City, CA 90067
(310) 248-3888
Returns
What is the return window?
You may return most new, unused and unopened items within 30 days of the delivery date to receive a refund to the payment method used to purchase. Store credit will be issued for returns granted after 30 days of delivery when product is returned to the processing center.
Are there any items that are non-returnable?
Only products purchased on JPMS online may be returned for refund. Products must be new, unused and unopened to qualify for returns.
How will I receive my refund?
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Who pays for return shipping?
JPMS will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). Return shipping charges are the responsibility of the purchaser.
What if I received a damaged or incorrect item?
JPMS will pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item). In these cases, the company covers return shipping costs.
Editor's Take
Paul Mitchell isn't just another hair care brand-it's basically the gold standard that's been quietly revolutionizing how we think about professional-quality products since 1980. And here's the thing that most people don't realize: they were the first professional beauty company to take a stand against animal testing, pioneering cruelty-free manufacturing when it wasn't trendy or profitable to do so.
What makes Paul Mitchell fascinating is how they've managed to stay relevant across four decades without losing their core identity. Paul Mitchell® is the #1 professional hair styling brand worldwide, offering tried-and-true favourites for every hair type and style. That's not marketing fluff-that's actual market dominance backed by consistent innovation.
But here's where it gets interesting. Most people think Paul Mitchell is just about shampoo and conditioner, but they've quietly built an empire that includes everything from styling tools to education. The company operates Paul Mitchell Schools, with 100 locations throughout the United States, essentially creating their own pipeline of trained professionals who understand their products inside and out.
The brand's sustainability commitment runs deeper than most realize. Tea Tree bottles and jars are made from 100% recycled materials (excluding caps, pumps and closures). The new clear design and innovative labels make them easier to recycle (you don't even have to remove the label). It's the kind of thoughtful environmental consideration that shows they're thinking long-term, not just chasing quarterly profits.
And speaking of Tea Tree-one Tea Tree product is sold every 4 seconds globally. That's roughly 21,600 products per day, which gives you a sense of just how embedded Paul Mitchell has become in professional salons worldwide.
What's particularly smart about their business model is how they've maintained their professional salon focus while expanding into consumer markets. Their products are only guaranteed when purchased within the professional beauty salon industry including professional salons and Paul Mitchell Schools. Their authorized online distributors include PaulMitchell.com, Ulta.com, JCPenney.com and Amazon.com. They've managed to scale without abandoning the stylists who built their reputation.