Paul Smith
Paul Smith is Britain's leading independent design company, renowned for combining traditional craftsmanship with modern design. Founded in 1970, the brand specializes in men's and women's clothing, shoes, and accessories with a signature 'classic with a twist' aesthetic.
Paul Smith customer service
Use any of the convenient means below to contact Paul Smith customer service.
Paul Smith jobs
Paul Smith is an independent company with a global reach. We are continuously searching for talented, optimistic, and creative individuals to drive us forward.
View current Paul Smith jobsHeadquarters
The Poplars, Lenton Lane
Nottingham, NG7 2PW, UK
Returns
What is the return window?
You are entitled to a refund within 14 days of receiving your order if you have changed your mind or are not fully happy with the goods. Please ensure the items are in their original condition and haven't been washed, worn or damaged.
Are there any items that are non-returnable?
Due to the nature of monogrammed items, returns, changes or cancellations are not accepted once an order has been placed. At present, the company unfortunately is not able to offer exchanges.
How will I receive my refund?
You can drop your order off at your nearest Paul Smith shop and they will initiate a refund through the online returns portal. Refunds are processed back to the original payment method once items are received and inspected.
Can I return online purchases in-store?
Yes, you can drop your order off at your nearest Paul Smith shop and they will initiate a refund through the online returns portal. This provides a convenient option for customers who prefer in-person returns.
Who pays for return shipping?
Free returns are offered to Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Jersey, Guernsey, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Portugal, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, USA, and United Kingdom. For other countries, customers are responsible for return shipping costs.
Paul Smith hours
| Sunday | 10:00am - 8:00pm |
| Monday | 10:00am - 9:00pm |
| Tuesday | 10:00am - 9:00pm |
| Wednesday | 10:00am - 9:00pm |
| Thursday | 10:00am - 9:00pm |
| Friday | 10:00am - 9:00pm |
| Saturday | 10:00am - 9:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Paul Smith.
Check my Paul Smith hoursEditor's Take
There's something kind of magical about a brand that started in a 12-by-12-foot room in Nottingham and somehow became a global fashion empire without losing its soul. Paul Smith isn't your typical luxury label - it's what happens when British tailoring meets a sense of humor, when Savile Row precision collides with multicolored stripes and hidden details that make you smile.
The story behind it all reads like one of those "what if" moments that changed everything. Sir Paul Smith wanted to be a professional cyclist. That was the plan. But at 17, a serious accident landed him in hospital for six months, and during recovery, friends introduced him to the world of art students and creative types hanging out at local pubs. One thing led to another, and by 1970, he and his wife Pauline opened that tiny shop that was only open on weekends. Now? Over 130 stores across 60-plus countries, with annual sales hovering around $254 million.
What makes Paul Smith different is this tension it manages to hold - the clothes are serious enough for boardrooms but playful enough that you don't feel like you're wearing a costume. Classic with a twist, as the overused phrase goes, but it actually means something here. We're talking beautifully constructed suits with festive jacket linings, striped French cuffs peeking out, or unexpected stitching around buttonholes. The kind of details that make getting dressed feel less like a chore and more like you're in on a secret.
The brand's signature multicolored stripes - 14 different colors arranged in narrow lines - have become so iconic that the Los Angeles store's bright pink facade was dubbed "the most Instagrammed building in California" by GQ. And that's not even the main attraction. Paul Smith has collaborated with everyone from David Bowie to Manchester United, from Mini Cooper to Leica cameras, always bringing that same sensibility: quality craftsmanship meets don't-take-yourself-too-seriously energy.
The collections span everything from menswear and womenswear to shoes, accessories, fragrances, and even homeware. But it all comes back to that original philosophy - you can find inspiration in everything. Paul Smith designs pull from art, music, everyday life, cycling (always cycling), and a very British sense of eccentricity that's quirky but never frivolous. It's fashion for people who want to look put-together without broadcasting that they tried too hard.
And maybe that's the real genius of it all. In an industry obsessed with the next big thing, Paul Smith has spent over 50 years making clothes that men and women actually want to wear, season after season. Not attention-seeking runway pieces that nobody wears in real life, but wearable, well-made garments with just enough personality to keep things interesting. The brand sells in over 70 countries and 3,000 retail doors, which tells you something about getting the fundamentals right while still having fun with it.