P.C. Richard & Son
P.C. Richard & Son is America's largest family-owned appliance, electronics, and mattress retailer, operating 66 stores across New York, New Jersey, Connecticut, and Pennsylvania since 1909.
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P.C. Richard & Son customer service
Use any of the convenient means below to contact P.C. Richard & Son customer service.
| Phone | (877) 727-1909 |
| Web | https://www.pcrichard.com/customer-service.html |
| [email protected] |
P.C. Richard & Son jobs
P.C. Richard & Son has a team of over 2,400 employees providing superior service before, during and after the sale, with over 110 years of reputation for honesty, integrity, and reliability. The company is America's #1 family owned & operated appliance & electronics company, proudly led by the 4th-generation of the Richard family with 64 showrooms serving the tri-state area and NE Philly.
View current P.C. Richard & Son jobsHeadquarters
150 Price Parkway
Farmingdale, NY 11735
(631) 843-4300
[email protected]
Returns
What is the return window?
Return merchandise to store within 30 days of purchase with original sales receipt. Merchandise must be in new condition, in original carton with UPC code and all packaging, accessories and manuals.
Do I need a receipt to return an item?
Yes, you need the original sales receipt to return merchandise within 30 days of purchase. For faster processing when returning in-store, bring a copy of your invoice and the method of payment used to place the order.
Are there any items that are non-returnable?
Products from certain categories are non-refundable and are not sold on a trial basis. Box springs, foundations, adjustable bases, pillows, sheets, and mattress protectors are NOT included in the mattress guarantee and are non-returnable. Mattresses have a special 90 Night Sleep Guarantee for exchange only (not refunds).
How will I receive my refund?
Authorized credit card refunds will be applied to credit card used for purchase. Refunds of cash, check, or debit card purchases will be paid by check through the brand's controller's office, and the payment processing may take up to 14 days.
Can I return online purchases in-store?
Returns made in-person at any P.C. Richard & Son store will not incur return shipping charges. For faster processing, please bring a copy of your invoice and the method of payment used to place the order.
Editor's Take
So here's the thing about P.C. Richard & Son-it's basically the retail equivalent of that reliable family friend who's been around forever and somehow never disappoints. Founded way back in 1909 by a Dutch immigrant named Pieter Christian Richard in Brooklyn, this place has been selling stuff to New Yorkers for over 116 years. And yeah, they're still family-owned, now in their fifth generation. That's kind of wild when you think about it.
You know that whistle jingle the Yankees play every time they strike out a batter? That's P.C. Richard. It's become so iconic that even if you've never stepped foot in one of their stores, you've probably heard it echoing through Yankee Stadium. Created by a guy named Leer Leary, it's one of those sounds that just sticks with you.
But what really sets them apart is this whole "people over products" approach. The New York Times actually wrote about how their commercials have this Norman Rockwell vibe-earnest, family-focused, genuinely wholesome. And get this: they close on Thanksgiving. Like, actually close. In an era where Black Friday creeps earlier and earlier, P.C. Richard basically says "nah, our employees deserve to be with their families." That's pretty refreshing.
They've got 66 stores spread across New York, New Jersey, Connecticut, and Pennsylvania-mostly concentrated on Long Island and in the NYC boroughs. The flagship store in Union, New Jersey is literally shaped like a ship. Not kidding. They call it "The Flagship" and it's designed to look like a vessel, which is either brilliantly quirky or just plain brilliant, depending on your perspective.
What do they sell? Pretty much everything for your home. Appliances (from entry-level to those fancy Wolf ranges that cost more than some cars), TVs, computers, mattresses, audio equipment, even car electronics installation. They added mattresses to the mix back in 2014, partnering with brands like Sealy and Tempur-Pedic. In 2016, they became the exclusive U.S. retailer for Beko, a major European appliance brand.
The company's grown strategically over the years. When Circuit City collapsed in 2009, P.C. Richard swooped in and opened six new stores in those locations, including their first Connecticut store. They've got three distribution centers, two service centers, and even their own in-house repair facilities staffed by factory-authorized technicians. That's the kind of infrastructure that takes decades to build.
Their pricing strategy is aggressive-they've got this Low Price Guarantee where if you find a lower advertised price within 30 days of your purchase, they'll refund you 100% of the difference. Not 110% like some retailers do to make it sound better. Just a straightforward 100%. And they offer special financing deals that actually make sense, with options ranging from 6 to 36 months depending on what you're buying.
Here's something interesting: they employ over 2,700 people and have this whole training infrastructure with three "A.J. Richard Learning Centers" named after the founder's son who basically grew up in the business. The guy dropped out of school at 14 to help his dad and ended up running the company until he was in his 90s. That's dedication.
The current president, Gregg Richard, represents the fourth generation of family leadership. His great-grandfather started with a hardware store in Bensonhurst, and now they're pulling in serious revenue as the largest family-owned appliance and electronics chain in the country. They've managed to compete with Best Buy, Amazon, and all the big players while maintaining that family business feel.
And honestly? In a world where everything's getting consolidated and corporatized, there's something genuinely cool about a 116-year-old family business that still closes on Thanksgiving and plays a whistle jingle at Yankees games. They've figured out how to scale without losing their soul, which is basically the holy grail of retail.