PeggyBuy
PeggyBuy curates high-quality DIY arts and crafts including diamond paintings, paint by numbers, and cross stitch kits sourced from top designers and manufacturers worldwide.
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PeggyBuy · Jul 10
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PeggyBuy · Jul 09
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PeggyBuy · Jul 08
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PeggyBuy · Jul 07
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PeggyBuy · Jul 06
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PeggyBuy · Jul 05
PeggyBuy customer service
Use any of the convenient means below to contact PeggyBuy customer service.
Returns
What is the return window?
PeggyBuy offers a 100% 90-day money-back guarantee. However, there are some conflicting timeframes mentioned: you can return your order online within 30 days after receiving it, and you can return your order for a full refund for up to 60 days from the purchase date.
How do I start a return online?
Send a return request to [email protected] with your order number and the item/s you wish to return. Their customer service will reply with a RAN (return authorization number) within 24 hours. Pack up the item/s you want to return and send it back to their warehouse (address provided in the email with RAN).
Are there any items that are non-returnable?
All returned item/s must be in resalable condition, item/s that arrived damaged will not be eligible for refund. The money back guarantee does not cover volume/wholesale and customized orders.
Who pays for return shipping?
Return shipping fees are paid for by the customer. They are in general unable to refund postal fees. Return shipping fees are only partially reimbursed.
How will I receive my refund?
Once their warehouse receives the package, they will process refund within 2 business days. If the package is returned due to the customer's own reasons, they will not provide a full refund for the customer because the company will bear the shipping cost of shipping and return.
Editor's Take
So here's the thing about PeggyBuy-it's basically become the go-to spot for anyone who's gotten sucked into the diamond painting rabbit hole. And trust me, once you start, there's no going back.
The company curates high-quality DIY arts crafts that are sourced from the best designers and manufacturers in the world, but what really sets them apart is how they've managed to make this whole crafting thing accessible without breaking the bank. One of their most featured products, diamond paintings, is available for just $7.99-which is honestly pretty incredible when you consider what you're getting.
But here's where it gets interesting. They started selling diamond paintings in 2017, and the reason for getting into diamond paintings is that the founder's grandma fell in love with them. There's something genuinely sweet about that origin story that you don't usually get with these online craft retailers.
The company operates out of China, specifically Shenzhen, and they've built quite the following-over 14,000 likes on Facebook and 504 customer reviews on Trustpilot with 5 stars. Those aren't just vanity metrics either; people genuinely seem to love what they're getting.
What's really caught my attention is their approach to customer service. They offer unlimited and free-replacement beads for the whole lifetime, which is huge if you've ever done diamond painting and know how easy it is to lose those tiny little pieces. And they back everything with a 90-day money-back guarantee.
The product range has expanded way beyond just diamond paintings too. They focus on making DIY handicrafts, including Diamond Painting, Paint By Numbers, Cross Stitch and other crafts, plus they've gotten into calendars, suncatchers, bird nest decorations and more.