Pep Boys
Pep Boys is an American automotive aftermarket service chain offering tires, auto repairs, oil changes, and maintenance services with over 900 locations nationwide.
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Pep Boys · Jun 22
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Pep Boys · Jun 17
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Pep Boys · Jun 15
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Pep Boys · Jun 10
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Pep Boys · Jun 08
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Pep Boys · Jun 03
Pep Boys customer service
Use any of the convenient means below to contact Pep Boys customer service.
| Phone | (800) 737-2697 |
| Web | https://www.pepboys.com/customer-care/contact-us |
| [email protected] |
Pep Boys jobs
Rev Up Your Auto Care Career when you become a Pep Boys Pro. Receive ASE-certified training, benefits and help us deliver on our promise: We Go Further to Help You Go Farther.
View current Pep Boys jobs
Headquarters
3111 West Allegheny Avenue
Philadelphia, PA 19132
(215) 430-9000
[email protected]
Returns
What is the return window?
Pep Boys allows returns of most items within 90 days of purchase if they are in resalable condition and returned in their original packaging.
Do I need a receipt to return an item?
Full refunds are given for new and unused items returned within 30 days with a receipt. Without a receipt, returns are only eligible for exchanges.
Are there any items that are non-returnable?
Some Pep Boys products don't qualify for returns, including motorized transportation, generators, and power equipment products, test equipment, specialty tools, and Traxxas cars that have been opened or damaged, and performance accessories, electrical items, electronics, sound items, and tire chains if they have been installed.
How will I receive my refund?
Pep Boys returns are processed in the order that they are received, with the average time being 3-5 business days, and they will inform you via email when your return has been processed.
Can I return online purchases in-store?
Items purchased on the website that were shipped to you may be returned to any Pep Boys Store, and the item being returned must be returned with the invoice that was included with the shipment.
Pep Boys hours
| Sunday | 8:00am - 5:00pm |
| Monday | 7:00am - 7:00pm |
| Tuesday | 7:00am - 7:00pm |
| Wednesday | 7:00am - 7:00pm |
| Thursday | 7:00am - 7:00pm |
| Friday | 7:00am - 7:00pm |
| Saturday | 7:00am - 7:00pm |
Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Pep Boys.
Check my Pep Boys hours
Editor's Take
You know what's kind of fascinating about Pep Boys? They're basically the granddaddies of the automotive aftermarket-and I mean that in the best possible way. Founded back in 1921 by four Navy buddies who chipped in $200 each, these guys literally helped invent what we now call the car parts business. They even got their name from spotting a shipment of "Pep Valve grinding compound" on their shelves-talk about serendipity.
But here's what really gets me: they've got over 900 locations in 35 states and Puerto Rico, which means you're probably never too far from one when your car decides to throw a tantrum. And trust me, cars always seem to break down at the most inconvenient times. With 8,000 service bays nationwide, they're not just selling you parts-they'll actually fix your ride too.
The whole "Manny, Moe & Jack" thing isn't just marketing fluff either. The story goes that one of the founders saw a California dress shop called "Minnie, Maude and Mabel's" and thought using first names was genius. So they officially became "The Pep Boys - Manny, Moe & Jack." Pretty clever for 1920s branding, honestly.
What's really interesting is how they've evolved. They offer everything from tire services to oil changes, with all the modern conveniences like online scheduling and ASE-certified technicians. Every oil change includes a free tire rotation and pressure check-which is actually a pretty solid deal when you think about it.
And here's something that caught my attention: they've got these Pep Boys Mobile Crew vehicles that come to you for fleet maintenance. So if you're running a business with multiple vehicles, they'll literally show up at your location. That's the kind of service evolution that keeps a century-old company relevant.
The numbers are pretty impressive too. They're pulling in around $5 billion in annual revenue, which tells you people are still very much in need of what they're selling. With over 4,500 certified technicians, they're not just parts pushers-they're actually fixing cars at scale.