Petlibro
Smart pet product company specializing in automatic feeders, water fountains, and AI-powered cameras designed to strengthen the bond between pets and their owners.
-
Petlibro · Feb 06
-
Petlibro · Feb 04
-
Petlibro · Feb 02
-
Petlibro · Feb 01
-
Petlibro · Jan 28
-
Petlibro · Jan 26
Petlibro customer service
Use any of the convenient means below to contact Petlibro customer service.
Petlibro jobs
We believe that pets deserve responsible, high-quality care--and that their humans deserve an easier way to offer this to them. We offer seamless designs that allow human and animal habits to perfectly meld into one co-existing routine, creating a little more happiness for owners & pets every day. Join us to create innovative products that solve the challenges pets and pet parents face every day.
View current Petlibro jobs
Headquarters
1135 Walsh Ave
Santa Clara, California
[email protected]
Returns
What is the return window?
The 30-day unconditional return and refund service for cat trees only applies to unopened and unused items. We cannot process a refund request for non-quality issues for items that have expired this 30-day window.
Are there any items that are non-returnable?
The 30-day unconditional return and refund service for cat trees only applies to unopened and unused items. We do not accept returns for cat trees with the original packaging opened.
How will I receive my refund?
For non-quality related warranty claims, the buyer is responsible for shipping costs. Petlibro refunds the cost of the product itself.
Who pays for return shipping?
For non-quality related warranty claims, the buyer is responsible for shipping costs.
Editor's Take
You know that feeling when you're scrolling through pet videos at 2 AM and suddenly realize your cat's been staring at their empty food bowl for who knows how long? Yeah, that's basically the problem Petlibro decided to solve-and honestly, they've kind of nailed it.
Since 2019, Petlibro has designed products for the intertwined lives of pets and their people. From smart feeders with health insights to ultra-filtered automatic fountains and AI-powered cameras, our award-winning products are engineered to magnify the bond between your pet and you. But here's what makes them different from the dozen other pet tech companies cluttering your Instagram feed.
Their Granary Smart Feeder isn't just another "set it and forget it" contraption. This thing actually learns your pet's eating habits and sends you detailed reports through their app. We're talking portion tracking, meal frequency analysis, and even video recordings of your cat's adorable (or concerning) eating behaviors. I've been using the Petlibro Granary feeder for a few weeks now, and overall I'm really happy with it. The setup was straightforward, and once you get the app connected, scheduling meals is super easy. My cat picked it up right away and seems much happier having a consistent feeding routine.
And then there's their water fountain situation. Most pet fountains are basically glorified bowls with a motor, but Petlibro's Dockstream actually monitors your pet's hydration levels. It tracks volume, frequency, and timing-which sounds excessive until your vet asks about your cat's water intake and you actually have data instead of just shrugging.
The company's gotten some serious recognition too. The build, features, and mechanical functionally of the Petlibro Granary were impressive. Petlibro's new smart refrigerated wet food feeder is what your cat deserves. Polar Wet Food Feeder could be a game changer. That Polar feeder, by the way, keeps wet food fresh for 72 hours using semiconductor cooling-no ice packs required.
The bottom line? If you're tired of wondering whether your pet ate today or drank enough water, Petlibro's probably worth checking out. They're not trying to reinvent the wheel-they're just making it smarter, and that's exactly what most pet parents need.