Pinch A Penny Pool Patio Spa

America's largest franchised retail pool supply and service company with over 300 locations providing pool chemicals, equipment, cleaning services, and expert advice.

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Pinch A Penny Pool Patio Spa customer service

Pinch A Penny Pool Patio Spa customer service

Use any of the convenient means below to contact Pinch A Penny Pool Patio Spa customer service.

Phone (888) 557-3669
Web https://pinchapenny.com/help
Email [email protected]
Pinch A Penny Pool Patio Spa jobs

Pinch A Penny Pool Patio Spa jobs

At Pinch A Penny, we're excited to come to work every day. That's because we get to help customers enjoy their pools all year long. Whether you're interested in a position at our corporate headquarters, or at a local retailer in your hometown, you'll be helping someone find the fun in their backyard, every day.

View current Pinch A Penny Pool Patio Spa jobs
location

Headquarters

6385 150th Ave N
Clearwater, FL 33758
(727) 531-8913
[email protected]

Returns

What is the return window?
On new, unused merchandise, if you are not satisfied, simply return the item in its original, unopened packaging to the location where the purchase was made within 30 days for full refund.

Do I need a receipt to return an item?
For a full refund, you need to return the item in its original, unopened packaging to the location where the purchase was made within 30 days. While the policy doesn't explicitly state a receipt is required, it's implied for the full refund process.

Are there any items that are non-returnable?
Unless defective, we cannot accept returns or exchanges on alarms, safety devices, or special orders. All sales are final. If defective, we will follow manufacturer's requirements. Once installed, equipment is not returnable. The manufacturer's policy shall apply for defects.

How will I receive my refund?
Returns will be processed within 1-3 business days of receiving the goods and will be refunded to your original payment method within 7-10 business days.

Who pays for return shipping?
Please note that return shipping costs are not covered by Pinch A Penny and will not be refunded.

Pinch A Penny Pool Patio Spa hours

Pinch A Penny Pool Patio Spa hours

Sunday 10:00am - 5:00pm
Monday 9:00am - 6:00pm
Tuesday 9:00am - 6:00pm
Wednesday 9:00am - 6:00pm
Thursday 9:00am - 6:00pm
Friday 9:00am - 6:00pm
Saturday 9:00am - 6:00pm

Hours may vary by location and be modified due to holidays or events. Be sure to verify the current operating hours for your local Pinch A Penny Pool Patio Spa.

Check my Pinch A Penny Pool Patio Spa hours

Editor's Take

You know that feeling when you walk into a pool store and immediately feel overwhelmed by all the chemicals and gadgets? Well, Pinch A Penny basically exists to make that whole experience way less intimidating. And honestly, they've been doing it longer than most of us have been alive-since 1975, to be exact.

Here's what's kind of fascinating about them: they're America's largest pool supply franchise, with over 300 locations scattered across the Southeast and Texas. But here's the thing-each store is locally owned and operated, which means you're not dealing with some corporate robot when you walk in. You're talking to someone who probably lives in your neighborhood and actually knows what Florida humidity does to pool chemistry.

The company started when the Thomas family opened a discount store in an industrial park in Clearwater, Florida. Pretty humble beginnings for what would become a pool empire, right? They began franchising just a year later, and now they've got more Certified Pool Operators than any other company. That's not just marketing fluff-it actually matters when you're standing there with green pool water wondering if you need to drain the whole thing.

What really sets them apart is their approach to training. About 90% of their franchisees had little to no pool experience before joining, which tells you something about their systems. They're not just throwing people into the deep end (pun intended) and hoping for the best. Their continuing education programs are apparently unparalleled in the industry.

The business model is pretty smart too-it's not just retail. They do pool cleaning, equipment repair, and even backyard services. So while other pool stores might see their business drop in the winter, Pinch A Penny stays busy year-round. The average store revenue hits around $2 million annually, which explains why they keep expanding.

In 2021, Pool Corporation acquired them, which could've been one of those deals that ruins a good thing. But from what you can see, they've maintained that local feel while gaining the backing of a major distributor. Sometimes corporate acquisitions actually work out.

The franchise has been recognized by Entrepreneur magazine and Franchise Business Review multiple times, including being named one of the "Top 50 Recession-Proof Franchises." Makes sense-people with pools need chemicals and service whether the economy's booming or tanking.