Princess Cruises
Princess Cruises is a leading premium cruise line operating a fleet of 18 modern ships visiting over 380 destinations around the globe. Known as 'The Love Boat,' Princess offers innovative MedallionClass technology, exceptional dining, and world-class entertainment across all seven continents.
-
Princess Cruises · Jun 22
-
Princess Cruises · Jun 21
-
Princess Cruises · Jun 16
-
Princess Cruises · Jun 15
-
Princess Cruises · Jun 07
-
Princess Cruises · Jun 03
Princess Cruises customer service
Use any of the convenient means below to contact Princess Cruises customer service.
| Phone | (800) 774-6237 |
| Web | https://book.princess.com/captaincircle/customerCare.page |
| [email protected] |
Headquarters
24305 Town Center Drive
Santa Clarita, CA 91355
(800) 774-6237
[email protected]
Returns
What is the time window for cancelling?
While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Full refunds are issued for cancellations made 75 or more days prior to sailing for short cruises up to 5 days, 90 or more days before the sail date on cruises of 6 to 24 days, and 120 days for cruises of 25 days or longer.
How will I receive my refund?
If you've pre-paid for shore excursions or onboard purchases, you will receive a full refund. The Princess Cruises refund policy states that you will also receive money back on taxes, fees, port expenses, transfers and surcharges. Usually, FCCs and refunds are handled within thirty days of the request being received, or 30 days following the request's due date, whichever comes first.
Are there any items that are non-returnable?
If you have purchased a specially priced promotion that is 100% non-refundable from the point of payment, You are not entitled to any refund, payment, compensation or credit whatsoever of Your Cruise Charges for Your Cruise or Cruisetour if You cancel Your booking.
What if Princess cancels my cruise?
If Princess cancels your cruise, or delays your cruise for more than 3 calendar days, and you do not accept an alternative cruise or choose not to travel on a delayed cruise, you are entitled to a refund of cruise fare and charges for accommodations, services and facilities (including government fees and taxes, required cruise fees and expenses, and other ancillary charges paid to the carrier in relation to your cruise) for the cancelled or delayed cruise.
How do I start a return online?
For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. For all other bookings, please contact your travel advisor.
Editor's Take
So here's the thing about Princess Cruises - they're kind of the sweet spot in the cruise world, and not just because they're literally "The Love Boat." Founded back in 1965, this isn't some newcomer trying to figure things out. They've been at this for nearly 60 years, which means they've had plenty of time to work out the kinks.
What really sets Princess apart is their fleet size and reach. We're talking about a cruise line that operates 18 modern ships visiting over 380 destinations across all seven continents. That's not a typo - all seven. Want to see Alaska's glaciers? They've got you covered with their own exclusive rail service and wilderness lodges. Dreaming of the Mediterranean? Caribbean? Asia? They sail there too, with itineraries ranging from quick 7-day getaways to epic 107-day world cruises.
But here's where it gets interesting. Princess has basically revolutionized the whole cruise experience with something called MedallionClass. Think of it as the cruise industry's answer to a smart home, but on water. You get keyless cabin entry, the ability to order food and drinks delivered anywhere on the ship, and they'll even help you find your travel companions onboard. It's the kind of tech integration that makes cruising feel less like a vacation from the 1980s and more like, well, an actual modern vacation.
The company is owned by Carnival Corporation now, which gives them serious backing and resources. They employ around 15,000 people and pull in some serious revenue - we're talking hundreds of billions. Their headquarters sits in Santa Clarita, California, just north of Los Angeles, though they've got offices scattered around the globe including Seattle, Fort Lauderdale, and field offices throughout Alaska.
And if you're worried about feeling like just another passenger on a massive ship, Princess has thought about that too. They maintain nearly one crew member for every two guests, which translates to that "never in the way, never out of reach" service style they're known for. Whether you want to be social or prefer to disappear into your own little world, the ship's designed to accommodate both.
The dining alone is worth mentioning - multiple specialty restaurants, traditional dining rooms, and with their Princess Plus and Princess Premier packages, you can basically bundle everything from drinks to Wi-Fi at a discount. It's the kind of thing that actually makes financial sense if you're planning to, you know, actually enjoy your vacation.